Microsoft Infrastructure Engineer

Role Summary We are looking for a motivated and technically capable Microsoft Infrastructure Engineer to join our IT team. The ideal candidate will have hands-on experience managing Microsoft 365 (Office 365) environments, a working knowledge of Microsoft Azure fundamentals, solid experience administering Windows Server infrastructure & supporting end users Key Responsibilities : Windows Server Administration Server Management: Install, configure, and maintain Windows Server 2016/2019/2022 environments Active Directory: Manage Active Directory including user accounts, group policies (GPOs), OUs, and access control DNS & DHCP: Administer DNS and DHCP services to ensure reliable network name resolution and IP address management Patching & Updates: Apply Windows Server patches and updates using WSUS or Microsoft Endpoint Configuration Manager (MECM/SCCM) File & Print Services: Manage file servers, shared drives, permissions, and print services Backup & Recovery: Assist with server backup configurations and support recovery procedures when required Microsoft 365 / Office 365 Administration User & License Management: Create, manage, and deactivate user accounts, mailboxes, and Microsoft 365 licenses across the organisation Exchange Online: Administer Exchange Online including mailbox configuration, distribution lists, mail flow rules, and spam filtering Teams & SharePoint: Support end users on Microsoft Teams, SharePoint Online, and OneDrive including permissions, site management, and collaboration tools Security & Compliance: Manage Microsoft 365 security settings including MFA, Conditional Access policies, and Microsoft Defender for Office 365 Intune / MDM: Assist with Microsoft Intune for mobile device management and endpoint policy enforcement Monitoring & Reporting: Monitor Microsoft 365 service health, generate usage reports, and respond to service alerts Microsoft Azure (Fundamentals) Azure AD / Entra ID: Manage Azure Active Directory (Entra ID) including user synchronisation with on-premises AD via Azure AD Connect Virtual Machines: Basic deployment and management of Azure Virtual Machines (VMs) for test and production workloads Azure Resources: Monitor Azure resource health, manage resource groups, and assist with cost management and subscription hygiene Hybrid Connectivity: Support hybrid connectivity between on-premises infrastructure and Azure cloud environments Security Basics: Apply Azure security best practices including role-based access control (RBAC) and basic policy assignments General IT Support & Operations Troubleshoot and resolve infrastructure incidents related to Microsoft technologies within agreed SLA timeframes Document configurations, procedures, and changes in the IT knowledge base Collaborate with the IT team on infrastructure projects and upgrades Support end users on Microsoft technology issues Escalating to senior engineers when required Requirements Technical Skills Required 2-6 years of hands-on experience in an IT infrastructure or systems administration role Strong working knowledge of Microsoft 365 / Office 365 administration (Exchange Online, Teams, SharePoint, OneDrive, Intune) Solid experience managing Windows Server (2016, 2019, or 2022) in a production environment Active Directory administration user management, GPOs, DNS, DHCP Familiarity with Microsoft Azure fundamentals Azure AD, VMs, resource groups, RBAC Understanding of networking basics TCP/IP, DNS, DHCP, VPN Experience with MFA, Conditional Access, and Microsoft 365 security tools Technical Skills Preferred Experience with Microsoft Intune and endpoint management Exposure to Microsoft Defender for Endpoint or Microsoft Defender for Office 365 Basic PowerShell scripting for automation of repetitive tasks Experience with backup tools such as Veeam or Azure Backup Soft Skills Strong analytical and problem-solving skills with the ability to troubleshoot complex issues Clear written and verbal communication able to explain technical concepts to non-technical users Self-motivated with the ability to manage multiple tasks and priorities simultaneously Team player who collaborates with our customers Attention to detail and commitment to documentation and process