Source description
About the role
As a Salesforce Lead specializing in Sales Cloud and Service Cloud at Cloud Odyssey, you will play a crucial role in designing, configuring, and deploying CRM solutions to enhance business performance and transform the way our customers work. With a global reputation for excellence and innovation, you will join a dynamic team of professionals dedicated to creating impactful solutions for clients across key industries. Key Responsibilities: - Conduct solution design workshops for Sales & Service transformation. - Design scalable Salesforce implementations. - Configure and optimize CRM functions such as lead, opportunity, case, and knowledge base. - Design Omni-Channel routing, Service Console, and Experience Cloud portals. - Deploy Einstein AI capabilities for predictive sales and case routing. - Integrate Salesforce with marketing automation tools like Marketing Cloud and Pardot. - Manage change management, data migration, and adoption initiatives. - Mentor consultants and developers on process automation and CRM governance. Technical Skills: - Proficiency in Sales Cloud, Service Cloud, and Experience Cloud. - Experience with Omni-Channel, CTI, Service Console, and Flows. - Knowledge of Apex, SOQL, API integrations, and Data Loader. - Familiarity with Einstein Bots and AI-driven case classification. Qualifications Required (Optional): - Salesforce Sales Cloud Consultant certification. - Salesforce Service Cloud Consultant certification. - Salesforce Application Architect certification. Cloud Odyssey offers a compelling work environment with the following benefits: - Innovative Culture: Thrive in a creative and cutting-edge technology-driven team. - Career Growth: Access comprehensive training and mentorship for professional development. - Flexible Work Environment: Enjoy hybrid work, flexible hours, and a results-oriented culture. - Impactful Work: Contribute to projects that positively impact users' lives. - Inclusive Community: Be part of a diverse and inclusive workplace where every voice is heard and valued. Join Cloud Odyssey as a Salesforce LeadSalesforce Sales & Service Cloud to be part of an exciting journey towards revolutionizing CRM processes and creating meaningful business transformations. As a Salesforce Lead specializing in Sales Cloud and Service Cloud at Cloud Odyssey, you will play a crucial role in designing, configuring, and deploying CRM solutions to enhance business performance and transform the way our customers work. With a global reputation for excellence and innovation, you will join a dynamic team of professionals dedicated to creating impactful solutions for clients across key industries. Key Responsibilities: - Conduct solution design workshops for Sales & Service transformation. - Design scalable Salesforce implementations. - Configure and optimize CRM functions such as lead, opportunity, case, and knowledge base. - Design Omni-Channel routing, Service Console, and Experience Cloud portals. - Deploy Einstein AI capabilities for predictive sales and case routing. - Integrate Salesforce with marketing automation tools like Marketing Cloud and Pardot. - Manage change management, data migration, and adoption initiatives. - Mentor consultants and developers on process automation and CRM governance. Technical Skills: - Proficiency in Sales Cloud, Service Cloud, and Experience Cloud. - Experience with Omni-Channel, CTI, Service Console, and Flows. - Knowledge of Apex, SOQL, API integrations, and Data Loader. - Familiarity with Einstein Bots and AI-driven case classification. Qualifications Required (Optional): - Salesforce Sales Cloud Consultant certification. - Salesforce Service Cloud Consultant certification. - Salesforce Application Architect certification. Cloud Odyssey offers a compelling work environment with the following benefits: - Innovative Culture: Thrive in a creative and cutting-edge technology-driven team. - Career Growth: Access comprehensive training and mentorship for professional development. - Flexible Work Environment: Enjoy hybrid work, flexible hours, and a results-oriented culture. - Impactful Work: Contribute to projects that positively impact users' lives. - Inclusive Community: Be part of a diverse and inclusive workplace where every voice is heard and valued. Join Cloud Odyssey as a Salesforce LeadSalesforce Sales & Service Cloud to be part of an exciting journey towards revolutionizing CRM processes and creating meaningful business transformations.