Infrastructure Monitoring Engineer (L2)

Location: Ahmedabad Shift: 24x7 Rotational Shifts Designation: NOC Engineer L2 Department: Technical Services Reports To: Infrastructure Manager Role Overview We are looking for an experienced NOC Engineer (L2) to join our Infrastructure Operations team. This role will act as the primary escalation point for complex infrastructure and monitoring-related incidents, ensuring timely diagnosis and resolution of issues across servers, networks, cloud platforms, and backup systems. The ideal candidate should possess strong analytical and troubleshooting skills, be capable of mentoring junior engineers, and demonstrate the ability to think beyond conventional solutions when resolving technical challenges. Key Responsibilities Act as the escalation point for incidents raised by NOC L1 engineers. Monitor and maintain the health of servers, cloud infrastructure, networks, and backup environments. Trand Analysis and Fine Tuning of Monioring rule Perform advanced troubleshooting and root cause analysis for infrastructure-related issues. Investigate recurring alerts and suggest permanent corrective actions. Manage and resolve critical incidents within agreed timelines. Monitor Azure resources and identify performance, availability, and security-related concerns. Troubleshoot Windows Server, Active Directory, Group Policy, Microsoft 365, and networking issues. Monitor and Manage backup jobs, investigate failures, and coordinate restoration activities when required. Maintain accurate technical documentation and operational procedures. Support infrastructure improvement initiatives and monitoring optimization. Raise Change request, Performing inpact analysis. Provide technical guidance and mentoring to NOC L1 engineers. Participate in shift handovers and ensure operational continuity in a 24x7 environment. Required Technical Skills Infrastructure & Monitoring Strong experience in server and infrastructure monitoring inlcuding cloud infrastructure. Experience with monitoring platforms such as Site24x7, PRTG, Zabbix, SolarWinds, Nagios, Datadog, or similar tools. Ability to analyse alerts, identify trends, and perform proactive troubleshooting. Advanced Troubleshooting Strong problem diagnosis and root cause analysis skills. Ability to troubleshoot complex infrastructure issues independently. Experience handling escalations and critical incidents. Microsoft Technologies Strong knowledge of: Windows Server Active Directory (AD) Microsoft 365 Administration DNS, DHCP Azure Understanding of Azure Infrastructure Services. Experience monitoring Azure Virtual Machines, Storage, Networking, and related services. Familiarity with Azure Monitor and Log Analytics is preferred. Networking Strong understanding of: TCP/IP Routing & Switching VLANs VPNs DNS & DHCP Firewall concepts Experience over Cisco stacks Ability to troubleshoot network connectivity and performance issues. Backup Technologies Experience with enterprise backup solutions. Monitoring backup schedules and troubleshooting backup failures. Exposure to Veeam, Commvault, Acronis, Azure Backup, or similar tools is preferred. Experience 4-6 years of experience in NOC, Infrastructure Support, Systems Administration, or IT Operations. Experience handling technical escalations in a 24x7 support environment. Person Specification We are looking for someone who: Possesses an analytical and solution-oriented mindset. Demonstrates strong ownership and accountability. Can mentor and guide junior engineers. Thinks beyond standard troubleshooting approaches and explores innovative solutions. Is proactive in identifying risks and improvement opportunities. Has excellent problem-solving and decision-making skills. Remains calm and effective under pressure. Works collaboratively while being capable of operating independently. Preferred Certifications The following certifications will be considered an advantage: Microsoft Azure Fundamentals (AZ-900) Microsoft Azure Network Engineer Associate (AZ-700) CCNA CompTIA Network+ CompTIA Security+ Any Microsoft Infrastructure or Azure certifications Atech Benefits: 24 days leave plus 8 festival holidays Food Provided Provident Fund Exam fee and training funding Healthcare Scheme. Maternity & paternity leave Employee Assistance Programme Employee Wellbeing policy Mobile reimbursement policy Employee Referral Scheme