senior cloud engineer__BHANU

Responsibilities: ● Setting up monitoring, troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud & on-premise data centres ● Provide second level contact to customers and respond to reported issues within the agreed SLA’s and act as a shift lead for team handling first level of support ● Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments ● Automation of various processes using configuration management tools like Ansible, Chef etc. or scripting using Python , Perl, Bash etc. ● Augment the DevOps team to perform break/fix tasks on customer’s cloud infrastructure after due diligence and discussion with the requisite stakeholders ● Become the primary point of contact for customers and participate in regular cadence calls for business improvement ● Own knowledge sharing sessions to improve the underlying knowledge base of the team, helping them expand their breadth of expertise ● Identify performance bottlenecks and optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration etc ● Ownership of client onboarding journey, helping them understand the various processes involved and setup of the various systems involved ● Setup, deploy and manage applications on different cloud platforms as per customer need ● Utilize excellent customer service skills and exceed customers’ expectations ● Innovate and actively look for improvements in overall infrastructure, performing critical PoC’s for improving customer experience & improved stability of the cloud infrastructure ● Troubleshooting system and network problems and diagnosing and solving system issues. ● Setting up new users' accounts and profiles and dealing with password issues; ● Rapidly establishing a good working relationship with customers and other professionals ● Implementing centralized log managed on multiple applications using either of Logentries, Loggly or ELK Must Have: ● B.E/B.Tech/MCA, with at least 3 years’ experience in managing an infrastructure ● Experience working in 24x7 Support Environments on help desk tickets ● Experience with Linux servers in virtualized environments ● Experience in managing infrastructure for public facing PHP or Java web-applications ● Strong experience with Web server like nGinx, Apache ● Familiarity with the fundamentals of Linux scripting languages like Bash, Python, Perl etc. ● 6 months in AWS Administration experience ● Experience on monitoring tools like Nagios, Icinga, NewRelic, AppOptics, Datadog etc ● Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow etc ● Experience in creating process documents for help desk support ● Effective written and verbal communication skills. ● Willing to work in 24*7 rotational shift job Good to have: ● Experience on Docker, Kubernetes etc. ● Experience with configuration tools like Chef, Puppet or Ansible. ● Experience over Automate deployments using Capistrano, Jenkins, CodeDeploy, Docker etc. ● Administration experience on AWS ● Certifications in RHEL, AWS or Microsoft azure