senior cloud engineer__bhanu__fiftgentech

Responsibilities:Setting up monitoring, troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud & on-premise data centresProvide second level contact to customers and respond to reported issues within the agreed SLAs and act as a shift lead for team handling first level of supportWork closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environmentsAutomation of various processes using configuration management tools like Ansible, Chef etc. or scripting using Python, Perl, Bash etc. Augment the DevOps team to perform break/fix tasks on customers cloud infrastructure after due diligence and discussion with the requisite stakeholdersBecome the primary point of contact for customers and participate in regular cadence calls for business improvementOwn knowledge sharing sessions to improve the underlying knowledge base of the team, helping them expand their breadth of expertiseIdentify performance bottlenecks and optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration etcOwnership of client onboarding journey, helping them understand the various processes involved and setup of the various systems involvedSetup, deploy and manage applications on different cloud platforms as per customer needUtilize excellent customer service skills and exceed customers expectationsInnovate and actively look for improvements in overall infrastructure, performing critical PoCs for improving customer experience & improved stability of the cloud infrastructureTroubleshooting system and network problems and diagnosing and solving system issues.Setting up new users' accounts and profiles and dealing with password issues;Rapidly establishing a good working relationship with customers and other professionalsImplementing centralized log managed on multiple applications using either of Logentries, Loggly or ELKMust Have:B.E/B.Tech/MCA, with at least 3 years experience in managing an infrastructureExperience working in 24x7 Support Environments on help desk ticketsExperience with Linux servers in virtualized environmentsExperience in managing infrastructure for public facing PHP or Java web-applicationsStrong experience with Web server like nGinx, ApacheFamiliarity with the fundamentals of Linux scripting languages like Bash, Python, Perl etc.6 months in AWS Administration experienceExperience on monitoring tools like Nagios, Icinga, NewRelic, AppOptics, Datadog etcExperience working on ticketing tools like JIRA, Freshdesk, ServiceNow etcExperience in creating process documents for help desk supportEffective written and verbal communication skills.Willing to work in 24*7 rotational shift jobGood to have:Experience on Docker, Kubernetes etc.Experience with configuration tools like Chef, Puppet or Ansible.Experience over Automate deployments using Capistrano, Jenkins, CodeDeploy, Docker etc.Administration experience on AWSCertifications in RHEL, AWS or Microsoft azure .