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About the role
Roles & Responsibilities • Minimum 2 full life cycles implementation and development experiences with BY Warehouse Management Solution. • Strong conceptual understanding of the Retail process and Supply Chain Domain. • BY implementation experience is mandatory and working knowledge in BY Warehouse Management Solution module. • Development, configuration experiences with BY Warehouse Management Solution • Development experience in Jasper reporting, Label development, RF form development, Page builders and Moca development • Design and Development experience in WMS interfaces through Integration. • Interface level troubleshooting between various upstream and downstream systems. • Good understanding of integration with various applications. • Experience with Oracle databases - SQL: queries, stored procedures, Triggers, performance Tuning. • Resolving tickets in timely manner within SLA. • Collaborates with Service Desk, Enterprise Solutions and other Operations Support Teams to extend the support capabilities of the BY platform. • Provides support expertise in establishing processes and procedures to ensure standards are followed. • Develops and documents standard operating procedures (SOP) - KMDB, best practices and support documentation where required. • Available for 24 x 7 support as necessary. • Available for periodic off-hours work required including weekends and holidays. • Should able to handle day to day activities like team management, daily meeting etc. • Identifying service improvement opportunities and automation ideas. • Responsible for status reporting and maintaining key metrics. EXPERIENCE: • A graduate degree in in Information Systems, Computer Science or related field strongly preferred. • At least 5+ years of experience in BY retail solutions. • Knowledge on Unix Shell Scripting, PL/SQL Programming, Job Scheduling i.e. Automic/Control-M and good to have expertise with service management tools like Service Now. • Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external customers in the business • Excellent presentation skills, team management & motivation skills.
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