Servicenow Administrator

Key Responsibilities:ServiceNow Experience 5- 8 years of experience in ServiceNow platform management (ITSM/ITOM/ITAM). 3 years of experience leading operations or technical teams. ServiceNow Certified System Administrator (required); Implementation Specialist (preferred). Strong understanding of Agile methodologies and project management. Excellent communication and stakeholder management skills.Platform Management & Governance Lead the sustainment and administration of the ServiceNow platform (ITSM, ITOM, ITAM, etc.). Ensure platform stability, performance, and scalability. Implement and enforce governance standards, security controls, and documentation protocols. Serve as the escalation point for platform-related issues.Strategic Planning & Execution Collaborate with stakeholders to define platform roadmap and priorities. Translate business needs into technical requirements and implementation plans. Lead Agile development projects including sprint planning and backlog management. Oversee relationships with ServiceNow integration partners and third-party vendors.Operational Excellence Develop and maintain operational checklists and deployment plans. Monitor incident resolution processes and manage on-call schedules. Ensure timely delivery of platform upgrades and enhancements.Stakeholder Engagement Act as the primary interface between business units and the ServiceNow team. Present platform updates and strategic plans to executive stakeholders. Facilitate effective communication across departments. Key Responsibilities:ServiceNow Experience 5- 8 years of experience in ServiceNow platform management (ITSM/ITOM/ITAM). 3 years of experience leading operations or technical teams. ServiceNow Certified System Administrator (required); Implementation Specialist (preferred). Strong understanding of Agile methodologies and project management. Excellent communication and stakeholder management skills.Platform Management & Governance Lead the sustainment and administration of the ServiceNow platform (ITSM, ITOM, ITAM, etc.). Ensure platform stability, performance, and scalability. Implement and enforce governance standards, security controls, and documentation protocols. Serve as the escalation point for platform-related issues.Strategic Planning & Execution Collaborate with stakeholders to define platform roadmap and priorities. Translate business needs into technical requirements and implementation plans. Lead Agile development projects including sprint planning and backlog management. Oversee relationships with ServiceNow integration partners and third-party vendors.Operational Excellence Develop and maintain operational checklists and deployment plans. Monitor incident resolution processes and manage on-call schedules. Ensure timely delivery of platform upgrades and enhancements.Stakeholder Engagement Act as the primary interface between business units and the ServiceNow team. Present platform updates and strategic plans to executive stakeholders. Facilitate effective communication across departments.