AI Delivery Platform Administrator

As an AI Delivery Platform Administrator, you will make an impact by ensuring the reliability, security, and effective adoption of an AI-powered delivery platform used to generate deal and delivery documents. You will be a valued member of the Delivery Acceleration Business Solutions team and work collaboratively with the Senior AI Delivery Acceleration Engineer, global delivery consultants, and cross-functional stakeholders. In this role, you will: Own platform operations, including configuration, maintenance, and release management to ensure reliability across global regions (AMS, EMEA, APAC+J) Design and scale onboarding processes, enabling new teams and regions to effectively adopt AI-powered tools Monitor system performance, triage issues, and coordinate with engineering and vendor teams to resolve platform incidents Build and manage adoption dashboards, tracking platform usage, feature adoption, and enablement effectiveness Lead user enablement initiatives, including coaching, community programs, and development of self-service resources Work model We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you need to have to be considered 3+ years of experience in SaaS platform administration, enterprise tools, IT service management, or similar roles Technical proficiency with AI/LLM platforms, document automation tools, SSO/SCIM provisioning, and API integrations Strong troubleshooting skills with the ability to coordinate across engineering, vendor, and business teams Experience developing enablement materials such as user guides, training content, and documentation Ability to communicate effectively across global teams and translate technical concepts for non-technical audiences Data-driven mindset with experience measuring adoption and demonstrating business impact Understanding of consulting or professional services environments and delivery lifecycle

These will help you stand out ServiceNow platform experience or ServiceNow Certified System Administrator (CSA) Familiarity with prompt engineering, generative AI tools, or LLM-based workflows Knowledge of ITIL or IT service management frameworks Experience with change management methodologies (e.g., Prosci, ADKAR) Exposure to Agile/Scrum methodologies and release cycles Experience managing vendor relationships and enterprise software environments Salary and Other Compensation: Applicants will be accepted till 07/15/2026 Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future The annual salary for this position will be in the range of $114K - $128K depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan

We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed—your transferable skills and unique experiences could make you a great fit.

About Cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.