Cloud Specialist

Job Summary We are looking for a motivated Collaboration Consultant to support postmigration operations for Microsoft 365 collaboration workloads This role focuses on user support issue resolution and ensuring a smooth transition after migrations

Responsibilities

Provide enduser support for Teams OneDrive Outlook and SharePoint after migration activities Troubleshoot login issues mailbox access Teams meetings file permissions and sync issues Assist in validating migration results mailboxcontent completion and remediation tasks Document issues create knowledge articles and track resolutions Support onboarding sessions and communication to help users adapt to new tools Escalate complex issues to SME and engineering teams as needed Maintain service desk SLAs and respond promptly to support tickets Required Skills Basic understanding of Microsoft 365 services Experience troubleshooting common collaboration issues Good communication and customer service skills Familiarity with Outlook Teams and OneDrive functionalities Willingness to learn and grow in cloud collaboration technologies

Certifications Required

About Cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.