Dutch Speaking Service Desk Representative

DUTCH Speaking Service Desk Representative Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees. Job details Job location : Budapest, Hungary , 9 th District, Mill Park office building

Role type: permanent

Full time employment, 40 hours/week

Job responsibilities Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)

Handling end-user calls and web queries via tools, phone and email

Documentation and precise administration, logging of calls on the ticketing tool

Delegation of problems which cannot be resolved on first level to the competent Level 2 teams

Keep the user informed, own and follow-up ongoing cases

Maintaining and improving customer satisfaction level

You are Advanced or native in DUTCH language and you have upper-intermediate English language skills

Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST

A university graduate - fresh graduates are welcome!

You have willing-to-learn attitude & customer focus mindset

Excellent communication skills – both written and spoken

Flexible, multitasking, dynamic personality, team player attitude

You have logical thinking, good problem solving skills

Open for working in shifts

What we offer - Our benefits Competitive salary package + Annual bonus system + Cafeteria package

• In-house trainings

• Company insurance

• Language course reimbursement

• Free medical services (Medicover)

• All You can Move Sportpass + other discount fitness options

• Home office option from Hungary

• CogHU103

About Cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.