Manager ServiceNow Solutions

Role: Manager ServiceNow Solutions / Enterprise Service ManagementExperience: 9+ years of overall IT experience with a minimum of 7+ years of relevant ServiceNow experience Key ResponsibilitiesLead the design and delivery of Enterprise Service Management (ESM) solutions, primarily on the ServiceNow platform, for global clients across diverse industriesOwn and drive RFP/RFI/RFQ responses, including both technical and commercial proposals with high-quality articulationDefine end-to-end project plans, including phase-wise timelines, resource planning, and allocation strategiesLead commercial structuring, negotiations, SOW refinement, and deal screening for consulting and transformation engagementsContribute to strategic business planning, including market research, budgeting, and Go-To-Market (GTM) strategy for new ServiceNow offerings and partnershipsCollaborate with cross-functional teams to design integrated, scalable, and innovative solutionsInterface with clients to capture requirements, conduct gap analysis, and provide solution clarificationsProvide thought leadership and strategic inputs to strengthen pursuit strategy and improve win ratesLead and participate in solution defense workshops and executive-level presentationsDeliver customer demos showcasing ServiceNow capabilities, Cognizant IPs, and newly developed accelerators/packages/productsProvide technical advisory and risk assessment, presenting multiple solution approaches to clientsGuide the development of marketing collateral frameworks and ensure relevance and alignment with market positioningManage large-scale, multi-geo ITSM consulting, transition, and transformation engagements, ensuring delivery excellenceSkills & ExpertiseStrong expertise in Business Requirement Analysis and Gap Analysis on ITSM tools (ServiceNow mandatory)Deep understanding of ITIL processes and methodologiesExperience with SDLC frameworks: Agile and WaterfallSolid knowledge of web technologies: HTML, XML, JavaScript, Glide ObjectsStrong proficiency in MS Office tools for reporting and presentationsGood understanding of Enterprise Service Management integrations and ecosystem toolsStrong grasp of development technologies and architecture considerationsExcellent stakeholder communication skills, with the ability to manage global clients and offshore teams effectivelyCertifications (Preferred)Certified ServiceNow System AdministratorITIL V3 / ITIL V4 Role: Manager ServiceNow Solutions / Enterprise Service ManagementExperience: 9+ years of overall IT experience with a minimum of 7+ years of relevant ServiceNow experience Key ResponsibilitiesLead the design and delivery of Enterprise Service Management (ESM) solutions, primarily on the ServiceNow platform, for global clients across diverse industriesOwn and drive RFP/RFI/RFQ responses, including both technical and commercial proposals with high-quality articulationDefine end-to-end project plans, including phase-wise timelines, resource planning, and allocation strategiesLead commercial structuring, negotiations, SOW refinement, and deal screening for consulting and transformation engagementsContribute to strategic business planning, including market research, budgeting, and Go-To-Market (GTM) strategy for new ServiceNow offerings and partnershipsCollaborate with cross-functional teams to design integrated, scalable, and innovative solutionsInterface with clients to capture requirements, conduct gap analysis, and provide solution clarificationsProvide thought leadership and strategic inputs to strengthen pursuit strategy and improve win ratesLead and participate in solution defense workshops and executive-level presentationsDeliver customer demos showcasing ServiceNow capabilities, Cognizant IPs, and newly developed accelerators/packages/productsProvide technical advisory and risk assessment, presenting multiple solution approaches to clientsGuide the development of marketing collateral frameworks and ensure relevance and alignment with market positioningManage large-scale, multi-geo ITSM consulting, transition, and transformation engagements, ensuring delivery excellenceSkills & ExpertiseStrong expertise in Business Requirement Analysis and Gap Analysis on ITSM tools (ServiceNow mandatory)Deep understanding of ITIL processes and methodologiesExperience with SDLC frameworks: Agile and WaterfallSolid knowledge of web technologies: HTML, XML, JavaScript, Glide ObjectsStrong proficiency in MS Office tools for reporting and presentationsGood understanding of Enterprise Service Management integrations and ecosystem toolsStrong grasp of development technologies and architecture considerationsExcellent stakeholder communication skills, with the ability to manage global clients and offshore teams effectivelyCertifications (Preferred)Certified ServiceNow System AdministratorITIL V3 / ITIL V4