Senior Manager ServiceNow Solutions

Role: Senior Manager ServiceNow Solutions / Enterprise Service Management Experience: 12+ years of overall IT experience with a minimum of 8+ years of relevant ServiceNow experience Key Responsibilities Lead and own enterprise-wide ServiceNow/ESM solution strategy and delivery for global clients across industriesDrive large, complex RFP/RFI/RFQ pursuits, ensuring differentiated technical, functional, and commercial proposalsOwn end-to-end solution planning, including phased roadmaps, resource strategy, capacity planning, and governance modelsLead commercial structuring, deal shaping, pricing strategy, negotiations, and SOW finalization for high-value engagementsDefine and execute strategic business plans, including market expansion, portfolio growth, budgeting, and GTM strategies for ServiceNow offerings and partnershipsProvide executive-level client engagement, acting as a trusted advisor for transformation initiatives and ServiceNow adoptionLead cross-functional teams to architect integrated, scalable, and future-ready enterprise solutionsDrive requirement discovery, gap analysis, and solution positioning at enterprise scaleContribute to thought leadership, innovation, and pursuit strategy, enhancing win ratios and market differentiationLead solution defense workshops and executive presentations with strong articulation of value propositionOversee client demos, PoCs, and showcases highlighting ServiceNow capabilities, Cognizant IPs, and innovative acceleratorsProvide strategic technical advisory, risk mitigation, and solution alternatives across engagementsGovern creation and review of marketing collateral, assets, and value propositions aligned to industry and market trendsOversee and manage large-scale, multi-geo ITSM consulting, transition, and transformation programs ensuring delivery excellence and client satisfactionSkills & Expertise Strong expertise in Enterprise Business Analysis and Gap Assessment on ITSM tools (ServiceNow mandatory)Deep understanding of ITIL frameworks and enterprise service management practicesStrong exposure to SDLC methodologies: Agile, Waterfall, and Hybrid modelsWorking knowledge of web technologies: HTML, XML, JavaScript, Glide ObjectsStrong command over solution architecture, integrations, and ecosystem tools within ESM landscapeSolid understanding of development technologies and platform capabilitiesExcellent stakeholder management, executive communication, and global client engagement skillsStrong proficiency in MS Office tools for executive reporting and presentationsCertifications (Preferred) Certified ServiceNow System AdministratorITIL V3 / ITIL V4 Role: Senior Manager ServiceNow Solutions / Enterprise Service Management Experience: 12+ years of overall IT experience with a minimum of 8+ years of relevant ServiceNow experience Key Responsibilities Lead and own enterprise-wide ServiceNow/ESM solution strategy and delivery for global clients across industriesDrive large, complex RFP/RFI/RFQ pursuits, ensuring differentiated technical, functional, and commercial proposalsOwn end-to-end solution planning, including phased roadmaps, resource strategy, capacity planning, and governance modelsLead commercial structuring, deal shaping, pricing strategy, negotiations, and SOW finalization for high-value engagementsDefine and execute strategic business plans, including market expansion, portfolio growth, budgeting, and GTM strategies for ServiceNow offerings and partnershipsProvide executive-level client engagement, acting as a trusted advisor for transformation initiatives and ServiceNow adoptionLead cross-functional teams to architect integrated, scalable, and future-ready enterprise solutionsDrive requirement discovery, gap analysis, and solution positioning at enterprise scaleContribute to thought leadership, innovation, and pursuit strategy, enhancing win ratios and market differentiationLead solution defense workshops and executive presentations with strong articulation of value propositionOversee client demos, PoCs, and showcases highlighting ServiceNow capabilities, Cognizant IPs, and innovative acceleratorsProvide strategic technical advisory, risk mitigation, and solution alternatives across engagementsGovern creation and review of marketing collateral, assets, and value propositions aligned to industry and market trendsOversee and manage large-scale, multi-geo ITSM consulting, transition, and transformation programs ensuring delivery excellence and client satisfactionSkills & Expertise Strong expertise in Enterprise Business Analysis and Gap Assessment on ITSM tools (ServiceNow mandatory)Deep understanding of ITIL frameworks and enterprise service management practicesStrong exposure to SDLC methodologies: Agile, Waterfall, and Hybrid modelsWorking knowledge of web technologies: HTML, XML, JavaScript, Glide ObjectsStrong command over solution architecture, integrations, and ecosystem tools within ESM landscapeSolid understanding of development technolo