Senior Project Coordinator

Role Overview: You will be responsible for troubleshooting complex Level 2/Level 3 issues related to Apigee OPDK components such as Management Servers, Message Processors, Qpid, Postgres, and the Edge UI. Additionally, you will guide customers through the installation, patching, and major version upgrades of the Apigee Private Cloud platform. You will also troubleshoot and maintain datastores like Apache Cassandra (NoSQL) and PostgreSQL that power Apigee. Analyzing system health and performing root-cause analysis on Linux-based servers will be part of your responsibilities. Debugging complex networking issues involving Load Balancers, Firewalls, DNS, TCP/IP, and TLS/SSL handshake failures will also be a key focus. Moreover, you will manage the entire lifecycle of support tickets, advise customers on architectural best practices, and create Knowledge Base (KB) articles and root cause analysis (RCA) reports for critical incidents. Key Responsibilities: - Diagnose and resolve complex Level 2/Level 3 issues related to Apigee OPDK components - Guide customers through the installation, patching, and major version upgrades of the Apigee Private Cloud platform - Troubleshoot and maintain datastores such as Apache Cassandra (NoSQL) and PostgreSQL - Analyze system health and perform root-cause analysis on Linux-based servers - Debug complex networking issues involving Load Balancers, Firewalls, DNS, TCP/IP, and TLS/SSL handshake failures - Manage the entire lifecycle of support tickets and ensure SLAs are met - Advise customers on architectural best practices for high availability, disaster recovery, and capacity planning - Create Knowledge Base (KB) articles and root cause analysis (RCA) reports for critical incidents Qualification Required: - Bachelor's degree in Computer Science, Information Technology, or related field - Strong experience in troubleshooting and resolving complex technical issues - Proficiency in Linux administration and networking concepts - Excellent communication skills to engage with customers effectively - Ability to work collaboratively in a team environment - Certification in relevant technologies such as Apigee, Apache Cassandra, or PostgreSQL would be a plus Role Overview: You will be responsible for troubleshooting complex Level 2/Level 3 issues related to Apigee OPDK components such as Management Servers, Message Processors, Qpid, Postgres, and the Edge UI. Additionally, you will guide customers through the installation, patching, and major version upgrades of the Apigee Private Cloud platform. You will also troubleshoot and maintain datastores like Apache Cassandra (NoSQL) and PostgreSQL that power Apigee. Analyzing system health and performing root-cause analysis on Linux-based servers will be part of your responsibilities. Debugging complex networking issues involving Load Balancers, Firewalls, DNS, TCP/IP, and TLS/SSL handshake failures will also be a key focus. Moreover, you will manage the entire lifecycle of support tickets, advise customers on architectural best practices, and create Knowledge Base (KB) articles and root cause analysis (RCA) reports for critical incidents. Key Responsibilities: - Diagnose and resolve complex Level 2/Level 3 issues related to Apigee OPDK components - Guide customers through the installation, patching, and major version upgrades of the Apigee Private Cloud platform - Troubleshoot and maintain datastores such as Apache Cassandra (NoSQL) and PostgreSQL - Analyze system health and perform root-cause analysis on Linux-based servers - Debug complex networking issues involving Load Balancers, Firewalls, DNS, TCP/IP, and TLS/SSL handshake failures - Manage the entire lifecycle of support tickets and ensure SLAs are met - Advise customers on architectural best practices for high availability, disaster recovery, and capacity planning - Create Knowledge Base (KB) articles and root cause analysis (RCA) reports for critical incidents Qualification Required: - Bachelor's degree in Computer Science, Information Technology, or related field - Strong experience in troubleshooting and resolving complex technical issues - Proficiency in Linux administration and networking concepts - Excellent communication skills to engage with customers effectively - Ability to work collaboratively in a team environment - Certification in relevant technologies such as Apigee, Apache Cassandra, or PostgreSQL would be a plus