Senior Technical Support Specialist

About the role:As a Senior Technical Support Specialist at Coherent, youll play a pivotal role in revolutionizing and streamlining Excel models for seamless integration into our advanced, next-generation platform. Leveraging your deep expertise in Excel, VBA, and SQL, youll tackle complex challenges head-on, driving innovation and efficiency across our solutions. Beyond technical excellence, youll also serve as a mentor and thought leader within the teamsharing knowledge, guiding peers, and helping to shape the future of our technical support function.Whether youre responding to support tickets, helping to troubleshoot technical issues, or collaborating with internal teams, youll be hands-on with real problems and empowered to make a difference.What Your Day-to-Day Might Look Like:As a Senior Technical Support Specialist, youll be at the frontline of customer successworking closely with clients to resolve technical challenges and bring their Excel models to life within the Coherent Spark platform. Your day will be dynamic, problem-solving focused, and highly collaborative.Key Responsibilities:Act as a trusted advisor to customers, troubleshooting complex Excel model and platform-related issues with confidence and precisionManage and prioritize support tickets using our internal tracking tools, ensuring timely and effective resolutionDive deep into intricate Excel modelsanalyzing, optimizing, and transforming them to fully harness the capabilities of Coherent SparkPartner closely with product, engineering, and project teams to influence platform enhancements and drive continuous improvementTranslate technical findings into clear, actionable insights for both technical and non-technical stakeholdersBring your strong knowledge of computer systemshardware, software, and applicationsto proactively solve problems and streamline workflowsHelp shape our support strategy and mentor junior team members, contributing to a high-performance cultureWhat Youll Need to Succeed:5 years in a technical support or analyst role, ideally within financial services or insuranceAdvanced Excel and VBA expertise, with hands-on experience developing and optimizing complex financial modelsStrong SQL skills and database management experience, especially in Excel-driven environmentsSolid grasp of scripting languages (Python, JavaScript, Java, or C#)Proactive problem-solver with a sharp eye for process improvement and detailSkilled in software testing, maintenance, and troubleshootingBasic understanding of networking and operating systemsHighly organized, deadline-driven, and thrives in fast-paced environmentsExcellent communicator with a collaborative, customer-focused mindsetBackground in financial analysis, risk, or actuarial domains is a strong plusDegree in a quantitative field (Math, CompSci, Engineering, Finance); bonus if paired with financial modeling expertiseWorking at Coherent Coherent is a software company with more than 100 people across Hong Kong, Singapore, USA, UK, Thailand, and India. We have a passion for making things work faster, simpler, and smarter. That passion extends to how we work, collaborate, and represent our growing brand.Every Coherent team member is empowered to think creatively and act decisively to solve our clients problems. We strive to cut away complexity and hierarchy, so you can focus on the work at hand. This means everyone gets opportunities to take the lead on projects and grow their skills and abilities. At Coherent, you dont just take a job, you seize the opportunity to build a career. We seek out individuals who show natural curiosity, determination, and enjoyment. And we help you thrive.Perks of working at Coherent:Competitive salary packagesHealth Insurance (Medical and Dental)Flexible workingSpecial Events (Hackathons, etc.)No formal dress codeNon-hierarchical organizationGenerous leave benefitsFun international work environmentGlobal mobility opportunitiesCoherent is committed to diversity and inclusion as important elements of our company culture. We value individuals for their unique experiences, talents, and contributions they can bring when working together as a team. We do not discriminate on the basis of gender, race, ethnicity, religion, politics, sexual orientation, age, or disability. About the role:As a Senior Technical Support Specialist at Coherent, youll play a pivotal role in revolutionizing and streamlining Excel models for seamless integration into our advanced, next-generation platform. Leveraging your deep expertise in Excel, VBA, and SQL, youll tackle complex challenges head-on, driving innovation and efficiency across our solutions. Beyond technical excellence, youll also serve as a mentor and thought leader within the teamsharing knowledge, guiding peers, and helping to shape the future of our technical support function.Whether youre responding to support tickets, helping to troubleshoot technical issues, or collaborating with internal teams, youll be hands-on with rea