Source description
About the role
System Architecture: Review architecture and software components with software engineers. Ensure best practices are consistent across all teams.
Operational Excellence: Own and ensure SLOs and SLAs are met. Monitor operational metrics and lead improvement plans. Develop and maintain tools including infra-as-code resources to scale operations and allow other teams to be autonomous.
Security and Compliance: Manage and audit security controls to meet enterprise requirements. Implement and maintain best practices and compliance standards. Collaborate with legal and compliance to assess overall risk management.
Release Planning: Lead strategic release plans (e.g., canary or blue-green deployments) to reduce blast radius and allow for faster reversal during release failures. Work closely with developers for pre-release requirements including provisioning test environments. Conduct ad hoc performance tests based on requirements.
Incident Management: Lead incident response and post-mortems to resolve production issues, identify root-causes and prevent future occurrences.
Disaster Recovery: Develop and implement DR plans and procedures, including data recovery and fault injection simulations on production replica.
Daily Operations: Perform and improve day-to-day tasks including access onboarding-offboarding, config and patch management etc. Plan capacity to ensure our systems have sufficient capacity to handle peak demand while optimizing cost.
Documentation: Develop and extend runbooks, documentation and other technical assets. Support periodic technical audits as required.
Sharpen the Saw: Stay up-to-date with emerging trends and technologies in software development and contribute to knowledge sharing. Learn advanced architecture standards and new tools that improve the team’s code base and productivity. Demonstrate thorough understanding of a subject matter and how to apply it effectively.
Team player: Collaborating with cross-functional teams to ensure smooth deployment and operation of software releases. Answer technical questions from other teams or outside the organization.
Coaching: Provide feedback on the performance of junior staff and participate in people development initiatives.
Support any ad hoc tasks as required by the company.