Technical Support

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Position Details: Industry: Mass Media Work Location: Carrollton, TX Job Title: Help Desk Support Duration: 5+ months Pay-rate: $18/hour on W2

Responsibilities

• As a Technical Support Representative, you will be resolving technical problems reported by tax practitioners from the major accounting firms and Fortune 500 companies. • With using active listening skills, you will: • Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms. • Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis. • Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience. • Meet call metrics and standards as defined by the department, and enter all requests into SFDC database.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred. • 1-2 years experience in a call center environment. • 2+ years experience in a technical environment. • Professional demeanor; ability to interact positively with customers. • Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others. • Solid working knowledge of the Windows Operating System, including but not limited to Windows 7. • Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting. • Working knowledge of SQL 2008 R2 preferred. • Must be knowledgeable in supporting Internet Browsers (IE, Chrome, Firefox, etc...). • Understanding of standard client/server, networking and internet fundamentals. • Understanding of MS Office and support of add-in services. • Requires strong organizational and time management skills. • Knowledge of Windows Server 2003/2008 or Terminal Services a plus. • MCSE or other technical certifications a plus.

To schedule an interview, please contact; Monil Narayan

973-929-3861