Client Support Executive

Job Title : Client Support Executive Organization: CSC Data Services India Ltd Location : Noida Department : Customer Support / Client Services Experience Required :35 Years Educational Qualifications Graduate in IT, Computer Science. Technical or IT background preferred . Job Summary We are looking for a proactive and customer-oriented Client Support Executive to provide support and assistance to clients regarding products, services, and operational issues. The candidate will be responsible for ensuring prompt issue resolution, maintaining customer satisfaction, and coordinating with internal teams for service delivery. The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-first attitude. Key Responsibilities Respond to customer queries through phone, email, ticketing systems, and chat support. Coordinate with technical and operational teams for issue resolution. Track incidents, service requests, and customer complaints until closure. Maintain proper records of customer interactions and support activities. Provide product and service-related information to clients. Ensure timely updates and communication with customers regarding issue status. Escalate critical issues to higher support teams when required. Support SLA monitoring and service coordination activities. Prepare daily, weekly, and monthly support reports. Maintain high levels of customer satisfaction and professionalism. Required Skills & Competencies Excellent verbal and written communication skills. Strong customer handling and coordination abilities. Basic understanding of IT services and support processes. Good problem-solving and multitasking skills. Knowledge of CRM or ticketing tools is preferred. Ability to work in rotational shifts if required. Preferred Industry Experience IT Services Telecom BPO / Customer Support Cloud & Managed Services Network and Software Support Key Performance Indicators (KPIs) Ticket Resolution Time Customer Satisfaction Score SLA Compliance Response Time Escalation Handling Customer Retention Support Reporting To: Support Manager / Client Services Manager