Project Technical Support III (IT Support)

Who are we looking for? CEL is now looking for IT Support. We are building a dedicated Analytics team to manage the primary data collection platform, support data management, disseminate data for regular and ad-hoc reporting, check and improve the quality, troubleshoot problems in data collection, storing, and sharing that meet the highest metrics of success under various projects of the CEL. You will be at the core of our data center, watching the flow of data and helping to channel it for decision-making. Since our study area consists of families that have Hindi as their native language - communication in Hindi and local dialect would be desirable. Proficient communication in English would be appreciated for engaging in formal communication, especially with our foreign partners, stakeholders, etc. Scope of Work Technical Support Provide technical assistance and troubleshooting services to analytics and data collection team members for IT-related issues. Assist in the development of digital data collection platforms. Provide training and capacity building of the data collection team for digital data collection platforms and other IT-related solutions. Whenever required create short utility programs to manage data effectively. Data Protection and Compliances Implementing and maintaining cybersecurity measures to protect research data and infrastructure from unauthorized access, data breaches, and cyber threats Establishing backup procedures and recovery plans to prevent data loss and ensure continuity of research operations in case of system failures or disasters Ensuring compliance with relevant data protection regulations, institutional policies, and research ethics guidelines governing the handling and storage of sensitive research data Keep proper record of all devices assigned to the user and received Document all support interactions and maintain accurate records of issues and solutions. Keep up-to-date with advancements in technology and industry best practices. Hardware and Software Management Installation, configuration, and maintenance of software tools and applications used for data analysis, visualization, and reporting Procurement, setup, and maintenance of computer hardware, peripherals, and networking equipment required for research activities. Diagnose and resolve technical problems with network connectivity, printers, and other IT equipment. Office Support Coordinate with end-users to schedule and perform data backup operations, ensuring minimal disruption to productivity. Support in maintaining organization inventory records Support in project document scanning and printing The IT Assistant will have significant IT support and management responsibilities in the analytics team. Travel: Willingness to travel to the field as per requirement. Qualification and Experience Bachelor's degree in Computer Science, Information Technology, or related field plus three Years€™ experience / or Post graduate degree in technology or relevant subject/field. ICMR age norms will apply, applicants must be age 35 years or below. Necessary knowledge and skills Good knowledge of MS Office/LibreOffice components like Excel, word, and presentation Proven experience in providing technical support and troubleshooting IT systems. Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux). Familiarity with networking protocols, such as TCP/IP, DNS, and DHCP. Experience in the ethical use of AI tools (chatGPT etc.) Excellent communication and customer service skills. Ability to work independently and prioritize tasks in a fast-paced environment. Working knowledge of creating programs in PHP. Knowledge of Python, Stata, or other analysis tools is an added advantage Knowledge of database platforms like MySQL and Postgres is an added advantage Requirements Bachelor's degree in Computer Science, Information Technology, or related field plus three Years€™ experience / or Post graduate degree in technology or relevant subject/field. ICMR age norms will apply, applicants must be age 35 years or below.