Dialer Manager

As an enthusiastic professional looking to utilize your talent, ComparePolicy.com offers you an excellent opportunity to learn, grow, and evolve in a supportive environment. At ComparePolicy.com, we value our employees and provide opportunities for personal and professional development through industry experts' guidance and company-sponsored training. Key Responsibilities: - Designing and modifying CRM for OUTBOUND - Knowledge of Outbound Routes and Trunks - Managing PRI (Primary Rate Interface) and SIP (Session Initiation Protocol) - Configuring GSM Gateway and handling Data Uploading and re-churning - Creating and modifying Agent IDs, maintaining Pacing parameters - Managing IVR (interactive voice response) design and Voice files for IVR - Basics of Salesforce Administrator - Overseeing Customer Service, collections, Sales & Marketing Campaigns - Monitoring and optimizing Dialer KPI for process improvement - Setting up data communication using IP addresses, Broadband, Leased line - Installing and uninstalling Linux, Windows OS, Network tools, and software applications - Knowledge of Firewall and system configuration management - Monitoring and Administration of IT Infrastructure including Laptops, Desktops & Printers - Knowledge of Web Servers, Control Panels, File sharing servers, etc. Qualifications Required: - 3-4 years of experience in a similar role - Graduation in any field ComparePolicy.com is a BPO/Call Centre industry leader that believes in fostering long-term relationships with both clients and employees. If you are a dedicated and experienced professional seeking a challenging role with competitive remuneration, we encourage you to apply by sending your CV to careers@comparepolicy.com. Salary: No bar for the right candidate Contact Email: Recruit@comparepolicy.com (Mohd Mujeeb) Contact Number: +91-9311238043, 9311238042 Location: Noida As an enthusiastic professional looking to utilize your talent, ComparePolicy.com offers you an excellent opportunity to learn, grow, and evolve in a supportive environment. At ComparePolicy.com, we value our employees and provide opportunities for personal and professional development through industry experts' guidance and company-sponsored training. Key Responsibilities: - Designing and modifying CRM for OUTBOUND - Knowledge of Outbound Routes and Trunks - Managing PRI (Primary Rate Interface) and SIP (Session Initiation Protocol) - Configuring GSM Gateway and handling Data Uploading and re-churning - Creating and modifying Agent IDs, maintaining Pacing parameters - Managing IVR (interactive voice response) design and Voice files for IVR - Basics of Salesforce Administrator - Overseeing Customer Service, collections, Sales & Marketing Campaigns - Monitoring and optimizing Dialer KPI for process improvement - Setting up data communication using IP addresses, Broadband, Leased line - Installing and uninstalling Linux, Windows OS, Network tools, and software applications - Knowledge of Firewall and system configuration management - Monitoring and Administration of IT Infrastructure including Laptops, Desktops & Printers - Knowledge of Web Servers, Control Panels, File sharing servers, etc. Qualifications Required: - 3-4 years of experience in a similar role - Graduation in any field ComparePolicy.com is a BPO/Call Centre industry leader that believes in fostering long-term relationships with both clients and employees. If you are a dedicated and experienced professional seeking a challenging role with competitive remuneration, we encourage you to apply by sending your CV to careers@comparepolicy.com. Salary: No bar for the right candidate Contact Email: Recruit@comparepolicy.com (Mohd Mujeeb) Contact Number: +91-9311238043, 9311238042 Location: Noida