Software Engineer

YOE : 2-8 years Tools: • Any ITSM tool like BMC Remedy, ServiceNow , etc. Skill Summary: • Technical Support, Production Support, L2,L3, Application Monitoring, Triaging, Log analysis • ITIL process knowledge Skill Details: • Experience in providing Tier 1/Tier 2 Production support of Java, J2EE based applications • At least 2 years of external customer-facing experience in a support environment • Responsible for resolving support requests, meeting continuous service delivery demands, achieving customer satisfaction • Monitoring, troubleshooting and issue resolution for relevant applications, • Work alongside the application support teams to ensure high availability of deployed solutions • Experience with monitoring and reacting to system events and end user / business requests. • Experience with pro-actively identifying improvements to your workplace or processes • Report and properly document errors that are detected during Proactive Monitoring and Maintenance • Excellent communication skills for interacting with external and internal customers • Good experience on working on Linux, Unix and other operating systems • Expert in using ITSM tools like ServiceNow • Expert in PLSQL • Working knowledge on using JIRA • Good to have knowledge of DevOps Operations Tools like Splunk / Nagios / Kibana etc • Perform RCA for defects raised, Pareto analysis • Strong problem solving and collaboration skills • Ready to work in shifts/holidays/weekends on rotation basis