Tech Lead

NOTE : To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA¿s/KPI¿s/OLA¿s. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner. Lead and ensure project is in compliance with Software Quality Processes and within timelines. Review functional and technical specification documents. Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.Senior Developer Must Have ¿ 6 8 Years Engineering and Development experience using ServiceNow platform ¿ 4 5 plus years of hands on implementation experience with ServiceNow HRSD Modules Development and Implementation ¿ Hands on experience on various IT workflows and Employee workflows of ServiceNow viz. Service Catalogue Requests, Service Portal, Configuration Management, ServiceNow Administration, Knowledge Management, Reporting, Gauges, Integration with Web Services. Must Have ¿ High proficiency in developing workflows, business rules, UI Pages, UI actions, catalog items, ¿ Demonstrate knowledge of JavaScripts, Angular JS. Must Have ¿ Strong experience in ServiceNow Dev instance establishment and migration of update sets to Test and Prod Good to Have Implementation Specialist Trainings accreditation and certifications is desirable in at least one of the following: ¿ CIS ¿ HR ¿ CIS ¿ ITSM Must Have Demonstrate knowledge of UI design and strong UI programming skills. Must Have Hands on experience on implementing ServiceNow Integrations with 3rd party tools Must Have Experience interviewing stakeholders to gather system requirements, develop conceptual designs and the implementation of the design within ServiceNow Must Have Demonstrate knowledge of UI design and strong UI programming skills and experience interviewing stakeholders to gather system requirements, develop conceptual designs and the implementation of the design within ServiceNow Good to have Intermediate knowledge on how following tools works with respect to application deployment: Jenkins, Chef, Tomcat, JBoss, Weblogic, Database etc. Good to have Good documentation and communication skills Exposure working in agile project teams