Vdi Administrator III

Role Summary This role is aligned to the VDI domain within Compucoms managed services . The resource is responsible for delivering L3 level services focused strictly on VDI technologies, ensuring SLA adherence, high availability, and enterprise-grade user experience in a Google-first environment. Role Scope Operate within the VDI service tower with no cross-domain ownership Support enterprise user base in a regulated environment Align delivery with governance, security, and compliance standards Work within SLA/KPI-driven managed services model Collaborate with internal L2/L3/engineering teams for escalations Experience Band 8-12 years VDI architecture Key Responsibilities Manage Cameyo Virtual App Delivery platform Ensure availability of published apps via web-based streaming Troubleshoot session, latency, and app performance issues Support user access issues aligned with Zero Trust model Handle incidents, service requests and escalations Monitor capacity, usage and performance Perform root cause analysis and preventive actions Technical Deliverables / Tools Cameyo advanced config Performance optimization tools Automation scripts Monitoring dashboards Certifications (Google Aligned) Professional Cloud Architect Shift & On-call Requirements 24x7 shifts with on-call Soft Skills Strong customer communication SLA driven delivery mindset Analytical problem-solving Team collaboration Adaptability in 24x7 environment .