Implementation Specialist

Company Description CompUp, a company from Y Combinator's S22 batch, is transforming how organizations manage compensation and workforce planning. Focused on Total Rewards teams, CompUp's AI-powered platform ensures pay equity, transparency, and unbiased decision-making at scale. It offers tools for structured compensation ranges, budget simulations, workflow management, and transparent Total Rewards communication. Trusted by over 100 growth-focused organizations like Cipla, RPG Group, and CRED, CompUp streamlines compensation processes for thousands of employees annually. The platform integrates HRIS, performance, and market data into a single source of truth while providing advanced analytics and equity insights to foster fairness. Role Description This is a full-time, on-site role based in Bengaluru for an Implementation Specialist. In this role, you will manage end-to-end software implementation processes, collaborate with clients to gather requirements, configure the platform to meet client-specific needs, and provide training and support to ensure successful adoption. You will address client inquiries, troubleshoot technical issues, and work closely with cross-functional teams to optimize the client onboarding experience and ensure customer satisfaction. Qualifications Strong Analytical Skills for data interpretation, problem-solving, and system configuration Expertise in Software Implementation and proficiency with related tools and technologies Excellent Communication and Customer Service skills for engaging with clients effectively Proven ability to ensure Customer Satisfaction and build strong client relationships Experience in HR or Total Rewards platforms and background in SaaS implementation is a plus Bachelor's degree in Business, Technology, Human Resources, or a related field Ability to work in a cross-functional team environment with a solution-oriented mindset