IT HelpDesk

Key Responsibilities Manage IT Service Desk operations Receive, log, and assign customer IT complaints Track and update all service tickets Monitor SLA timelines Handle and follow the escalation matrix Coordinate with field engineers Prepare MIS reports on service performance Work with internal teams to improve service efficiency Key Responsibilities Manage IT Service Desk operations Receive, log, and assign customer IT complaints Track and update all service tickets Monitor SLA timelines Handle and follow the escalation matrix Coordinate with field engineers Prepare MIS reports on service performance Work with internal teams to improve service efficiency