Source description
About the role
Network Installation and Maintenance Support the installation, implementation, and troubleshooting of WANs and LANs. Assist in designing and managing WAN infrastructure, ensuring efficient operations and scalability. Provide second-level problem identification, diagnosis, and resolution of network issues. Support network cabling and infrastructure setup and maintenance. Production Support Manage day-to-day network operations, including performance monitoring and issue resolution. Coordinate with circuit and hardware vendors for problem resolution. Escalate and communicate network status updates to agency management and internal customers. Unified Communications & Video Teleconferencing Provide support for unified communications systems and video teleconferencing solutions. Network Performance Monitoring Monitor network performance to ensure optimal reliability and efficiency. Manage segment provisioning, IP address allocation, Network Access Control (NAC), and IPv6 implementation. Technical Consultation and Documentation Provide technical advice and guidance to team members and internal stakeholders. Maintain detailed documentation of network configurations, changes, and processes.
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