Operations Manager / DPM

Program and Operations Management Assist the Program Manager in providing overall direction and management of all contract activities. Ensure contract execution meets defined performance, cost, schedule, and service level parameters. Lead daily IT operations including infrastructure services, service desk support, network services, and hosted application operations. Manage computer operations and ensure production schedules are met. Ensure IT infrastructure resources are utilized effectively and efficiently. Coordinate the resolution of operational and production-related issues. Provide program management oversight, project control, and reporting required by the Performance Work Statement (PWS). Manage and track program risks and develop mitigation strategies. Support enterprise-wide integration planning across systems, infrastructure, and applications. Personnel and Team Leadership Supervise and manage technical teams responsible for maintaining reliable and available IT infrastructure and services. Establish operational objectives and delegate assignments to subordinate managers and technical staff. Provide leadership, mentoring, and performance oversight to ensure operational excellence. Ensure teams operate efficiently across multiple service areas including infrastructure, network operations, service desk, and enterprise services. Contract and Stakeholder Management Maintain strong working relationships with government representatives, CORs, task managers, and stakeholders. Ensure proper coordination between customers, vendors, and teaming partners. Assist in managing subcontractors and vendor performance. Ensure program deliverables meet contractual requirements and timelines. Provide recurring contract and operational reports to the government. IT Operations Oversight Oversee operational service areas including: Knowledge Management and SOP management Lifecycle management for hardware and software Configuration management and change control Data center and infrastructure operations Desktop services and endpoint management Network services and infrastructure monitoring Hosted application support Backup and recovery operations IT service continuity and disaster recovery Training environment management System monitoring and performance management Security operations aligned with NIST 800-53 Reporting and Documentation Prepare and maintain program documentation including: Project schedules Risk management reports Status reports Technical briefings Contract performance documentation Develop and maintain lifecycle management plans and operational procedures. Document program lessons learned and recommend improvements.