System Administrator Citrix

Citrix Environment Administration

Supervise and manage daily configuration and operation of Citrix infrastructure, including Citrix Virtual Apps and Desktops environments

Maintain availability, performance, and stability of virtual application delivery services

Manage Citrix farms, delivery controllers, storefronts, and supporting infrastructure components

Ensure proper provisioning and management of virtual desktops and published applications

System Operations & Optimization

Monitor system performance, resource utilization, and capacity across Citrix environments

Plan and implement system optimization strategies to ensure high availability and efficient resource usage

Analyze system metrics and performance trends to support capacity planning and scaling decisions

Perform proactive maintenance to prevent service degradation and outages

User Access & Application Delivery Support

Plan and monitor assistance to users accessing business systems through Citrix platforms

Troubleshoot user connectivity, session performance, and application access issues

Ensure secure and reliable remote access to enterprise applications

Coordinate with service desk and infrastructure teams to resolve access-related incidents

Infrastructure Integration & Coordination

Coordinate Citrix infrastructure with Windows Server, Active Directory, and network services

Support integration with enterprise applications, databases, and backend systems

Collaborate with system administrators, network engineers, and application teams to ensure seamless service delivery

Support infrastructure upgrades, patches, and system migrations impacting Citrix environments

System Maintenance & Lifecycle Management

Perform system upgrades, patching, and maintenance of Citrix components

Ensure compliance with vendor recommendations, security standards, and enterprise policies

Support lifecycle management of Citrix infrastructure, including version upgrades and platform modernization

Maintain documentation of configurations, changes, and operational procedures

Monitoring, Troubleshooting & Incident Response

Monitor Citrix system health, availability, and performance metrics

Diagnose and resolve complex system issues across virtual delivery environments

Provide escalation support for high-impact incidents affecting end-user access

Participate in on-call rotation for critical system support

Capacity Planning & Reporting

Conduct system capacity analysis for Citrix infrastructure and supporting components

Forecast resource needs based on usage trends and organizational growth

Provide regular reports on system performance, utilization, and availability

Recommend improvements to optimize system efficiency and user experience

Required Technical Skills

Citrix Virtual Apps and Desktops (CVAD) administration

Citrix StoreFront, Delivery Controllers, and associated infrastructure components

Windows Server administration and Active Directory integration

System performance monitoring and capacity planning

User access management and remote application delivery support

Troubleshooting complex virtual environment issues

Understanding of TCP/IP networking and infrastructure connectivity

Preferred Skills

Experience supporting Federal or NIH environments

Familiarity with VMware vSphere environments

Experience with hybrid cloud environments (e.g., Azure integration)

Knowledge of PowerShell scripting for automation

Experience with enterprise monitoring tools (e.g., SolarWinds, SCOM, or equivalent)

ITIL Foundation certification or IT service management experience

Key Competencies

Strong troubleshooting and analytical problem-solving skills

Ability to manage high-availability enterprise environments

Effective communication with technical and non-technical stakeholders

Strong attention to detail and operational discipline

Ability to prioritize and resolve multiple concurrent system issues

Commitment to service reliability and user experience