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About the role
Background and Experience The successful candidate will have 2 years Application Operation Support experience coupled with relevant tertiary qualifications (Information technology or Computer Science). The candidate s experience will have been gained in roles supporting specialised high-volume/high value applications resolving technical faults, enabling upgrades and maintaining customer satisfaction. At least some of this experience will have been obtained while operating on a client s site. Skills and Knowledge Essential Technical Skills Strong Knowledge of Unix or Linux server platforms. Good Knowledge on Database - Mysql, Oracle etc An understanding of the SDLC. Experience with a disciplined approach to IT incident, problem and change management. Previous experience in User Acceptance Testing. Desirable Technical Skills Industry experience in Telco or CRM/marketing industries. Essential Professional Skills (soft skills) Excellent Customer Service focus and orientation. Ability to deal with suppliers and employees at all levels. Proactive, with strong work ethic. Proven ability to work on own initiative and prioritise own workload effectively. Demonstrate effective team working skills, with a can-do attitude. Excellent English communication skills (both verbal and written). Ability to effectively deal with conflict (internally and externally). Ability to work in a fast-paced environment. Has a logical approach and is a good problem Solver Able to work with ambiguity and get results. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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