Technical Support Specialist

Job Title: Technical Support Specialist Job Description In this role, you will get to help our customers continually love our client by being their superhero in answering the basics of how the client's product works. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service. You Will: Communicate with customers via inbound phone calls. Provide follow up to customers via outbound calls and emails. Resolve issues with basic troubleshooting. Save the day for our customers by driving an amazing customer experience that makes our customers smile. You Have: Minimum of 1 year of Technical Support experience. Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly. Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels. Ability to work in a fast-paced, busy Customer / Tech Support team. Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues. Must be hungry to learn, caring towards others, and creative in your problem solving. Previous Phone Support experience. Knowledge of network infrastructure and connectivity a plus . Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved. Location: PHL Makati City - Ayala North Exchange Language Requirements: English (Required) Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.