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Online Support Associate SOLIDWORKS Location: Chennai, Tamil Nadu (Work from Office) Company: Conceptia Software Technologies Pvt. Ltd. (Conceptia Konnect) Experience: Freshers to 1 Year Qualification: B.E./B.Tech Mechanical / Automobile Engineering Employment Type: Full-time About the Role Conceptia Konnect is looking for enthusiastic and customer-focused Mechanical Engineering graduates who are passionate about CAD technologies and technical support. As an Online Support Associate, you will be responsible for delivering remote technical support to customers using SOLIDWORKS and associated solutions. This is an excellent opportunity for fresh graduates looking to build a career in CAD, PLM, and customer success. Key Responsibilities - Provide online technical support for SOLIDWORKS and associated deployment/licensing tools. - Assist customers remotely with software installation, configuration, activation, and license management. - Troubleshoot installation, activation, system compatibility, and deployment-related issues. - Support customers using remote assistance tools such as AnyDesk, TeamViewer, Zoho Assist, Quick Assist, and Zoom. - Guide new customers in accessing customer portals, MySolidWorks resources, and subscription benefits. - Conduct periodic customer follow-ups to understand software usage and ensure customer success. - Address customer queries related to modeling, licensing, and software operations through email, chat, and ticketing systems. - Document all support activities in CRM and helpdesk systems. - Continuously enhance product knowledge and stay updated with the latest SOLIDWORKS technologies. Desired Skills - Basic knowledge of SOLIDWORKS is mandatory. - Knowledge of SOLIDWORKS Simulation and PDM will be an added advantage. - Robust verbal and written communication skills. - Good understanding of mechanical design and engineering concepts. - Customer-centric approach with excellent problem-solving abilities. - Willingness to learn and grow in a technical support environment. Key Performance Indicators (KPIs) - Adherence to support SLAs. - Customer satisfaction and feedback scores. - Quality and effectiveness of technical support. - Initiatives taken towards customer success and adoption. Work Schedule - Monday to Saturday: 9:00 AM 5:00 PM - Working Saturdays: First and Last Saturday of every month Benefits - Competitive Base Salary - Health Insurance - Performance Incentives - Fuel Reimbursement - Fixed Annual Leaves - Learning and Career Growth Opportunities If you are passionate about engineering software and enjoy interacting with customers, we would love to hear from you. Apply now and begin your journey with Conceptia Konnect! Online Support Associate SOLIDWORKS Location: Chennai, Tamil Nadu (Work from Office) Company: Conceptia Software Technologies Pvt. Ltd. (Conceptia Konnect) Experience: Freshers to 1 Year Qualification: B.E./B.Tech Mechanical / Automobile Engineering Employment Type: Full-time About the Role Conceptia Konnect is looking for enthusiastic and customer-focused Mechanical Engineering graduates who are passionate about CAD technologies and technical support. As an Online Support Associate, you will be responsible for delivering remote technical support to customers using SOLIDWORKS and associated solutions. This is an excellent opportunity for fresh graduates looking to build a career in CAD, PLM, and customer success. Key Responsibilities - Provide online technical support for SOLIDWORKS and associated deployment/licensing tools. - Assist customers remotely with software installation, configuration, activation, and license management. - Troubleshoot installation, activation, system compatibility, and deployment-related issues. - Support customers using remote assistance tools such as AnyDesk, TeamViewer, Zoho Assist, Quick Assist, and Zoom. - Guide new customers in accessing customer portals, MySolidWorks resources, and subscription benefits. - Conduct periodic customer follow-ups to understand software usage and ensure customer success. - Address customer queries related to modeling, licensing, and software operations through email, chat, and ticketing systems. - Document all support activities in CRM and helpdesk systems. - Continuously enhance product knowledge and stay updated with the latest SOLIDWORKS technologies. Desired Skills - Basic knowledge of SOLIDWORKS is mandatory. - Knowledge of SOLIDWORKS Simulation and PDM will be an added advantage. - Robust verbal and written communication skills. - Good understanding of mechanical design and engineering concepts. - Customer-centric approach with excellent problem-solving abilities. - Willingness to learn and grow in a technical support environment. Key Performance Indicators (KPIs) - Adherence to support SLAs. - Customer satisfaction and feedback scores. - Quality and effectiveness of technical support. - Initiatives taken towards c