Source description
About the role
You have an opportunity to work as a Middleware Support Analyst at Conduent, where your expertise in middleware technologies like Tomcat, Apache, and Linux is crucial. With 4 to 7 years of experience, you will be responsible for understanding web requests on various web servers and supporting application fixes and releases. Your role will involve diagnosing and resolving software faults, reporting and tracking bugs, fixes, and enhancements, as well as updating incident and problem root cause analysis tasks in ServiceNow. Additionally, you will participate in change management activities, communicate with end users to capture tickets/incidents, and provide on-call support when necessary. Being responsive to callouts in a timely manner is essential. Key Responsibilities: - Possess middleware knowledge, specifically in Tomcat, Apache, and Linux application support - Understand web requests on web servers - Support release application fixes and major/minor releases - Diagnose and solve software faults - Report and track post-product bugs, fixes, and enhancements - Update incident, remediation task, and problem root cause analysis task in ServiceNow - Participate in change management activities - Communicate with end users to capture tickets/incidents - Provide on-call support as needed - Respond to callouts promptly Qualifications Required: - Bachelor's degree in Computer Science or related technical field or equivalent work experience - Experience with highly available systems in on-premise or cloud hosting models - Strong communication and active listening skills - Team player with a willingness to assist others - Accountability, ownership, and commitment to quality and deadlines - Independent worker with initiative to ensure goals are met - Ability to work under pressure with changing objectives and deadlines - Creative problem solver with strong analytical skills - Highly reliable, organized, and detail-oriented with the ability to manage multiple tasks concurrently - Willingness to work shifts and weekends Please note that Conduent is an Equal Opportunity Employer, and all applicants are considered for positions without discrimination based on various factors. For US applicants with disabilities requiring accommodations, please follow the instructions provided by Conduent through the downloadable form and email it to FTADAAA@conduent.com. You have an opportunity to work as a Middleware Support Analyst at Conduent, where your expertise in middleware technologies like Tomcat, Apache, and Linux is crucial. With 4 to 7 years of experience, you will be responsible for understanding web requests on various web servers and supporting application fixes and releases. Your role will involve diagnosing and resolving software faults, reporting and tracking bugs, fixes, and enhancements, as well as updating incident and problem root cause analysis tasks in ServiceNow. Additionally, you will participate in change management activities, communicate with end users to capture tickets/incidents, and provide on-call support when necessary. Being responsive to callouts in a timely manner is essential. Key Responsibilities: - Possess middleware knowledge, specifically in Tomcat, Apache, and Linux application support - Understand web requests on web servers - Support release application fixes and major/minor releases - Diagnose and solve software faults - Report and track post-product bugs, fixes, and enhancements - Update incident, remediation task, and problem root cause analysis task in ServiceNow - Participate in change management activities - Communicate with end users to capture tickets/incidents - Provide on-call support as needed - Respond to callouts promptly Qualifications Required: - Bachelor's degree in Computer Science or related technical field or equivalent work experience - Experience with highly available systems in on-premise or cloud hosting models - Strong communication and active listening skills - Team player with a willingness to assist others - Accountability, ownership, and commitment to quality and deadlines - Independent worker with initiative to ensure goals are met - Ability to work under pressure with changing objectives and deadlines - Creative problem solver with strong analytical skills - Highly reliable, organized, and detail-oriented with the ability to manage multiple tasks concurrently - Willingness to work shifts and weekends Please note that Conduent is an Equal Opportunity Employer, and all applicants are considered for positions without discrimination based on various factors. For US applicants with disabilities requiring accommodations, please follow the instructions provided by Conduent through the downloadable form and email it to FTADAAA@conduent.com.