Remote Support IT Engineer

As a Front Line Support (FLS) Engineer at Connected Manufacturing, your primary focus will be on providing exceptional technical support to customers. You will utilize available resources to resolve issues and demonstrate an entrepreneurial spirit. Your role is crucial in ensuring customer satisfaction and maintaining the high standards of customer support that our company is known for. Key Responsibilities: - Provide technical support and maintenance on Connected Manufacturing products - Troubleshoot customer environments to resolve reported issues and answer product-related queries - Prioritize workload to keep customers updated on case statuses following best practices - Contribute to the development of the customer support organization through participation in internal meetings and training sessions - Create content for the support knowledge base to share knowledge effectively - Escalate issues when necessary and track them to enhance your knowledge and skills Qualifications Required: - Previous experience in a technical support role - Basic knowledge of Networking, Active Directory, Virtualization, and Operating Systems - Familiarity with O365 configuration and administration - Excellent interpersonal and communication skills - Strong time management, decision-making, and organization skills - Ability to work well in a team and promote cooperation - Proficiency in creating and maintaining technical knowledge base articles - Experience with ITIL framework and cloud technologies - Willingness to learn new skills and technologies - Availability for travel to company events or training as needed - Experience with Camstar / Opcenter transactions, modeling, and troubleshooting - Experience supporting Opcenter (Camstar) products and familiarity with Medical Device or Regulated Industry Additional Company Details: Connected Manufacturing is committed to fostering an inclusive and welcoming environment for all employees. We prioritize kindness, empathy, and respect in all our interactions, whether with colleagues, clients, or global communities. Please note that while this job description outlines the fundamental duties and requirements of the Front Line Support (FLS) Engineer position, additional responsibilities may be assigned as needed. The essential functions of the role may require physical abilities such as sitting for extended periods, standing, walking, lifting, and clear communication both verbally and in writing. The working conditions are typically in an office environment with occasional travel requirements. Connected Manufacturing is an equal opportunity employer, offering a competitive salary range of 18,00,000 28,00,000 annually based on your background, experience level, and market data for the location of hire. As a Front Line Support (FLS) Engineer at Connected Manufacturing, your primary focus will be on providing exceptional technical support to customers. You will utilize available resources to resolve issues and demonstrate an entrepreneurial spirit. Your role is crucial in ensuring customer satisfaction and maintaining the high standards of customer support that our company is known for. Key Responsibilities: - Provide technical support and maintenance on Connected Manufacturing products - Troubleshoot customer environments to resolve reported issues and answer product-related queries - Prioritize workload to keep customers updated on case statuses following best practices - Contribute to the development of the customer support organization through participation in internal meetings and training sessions - Create content for the support knowledge base to share knowledge effectively - Escalate issues when necessary and track them to enhance your knowledge and skills Qualifications Required: - Previous experience in a technical support role - Basic knowledge of Networking, Active Directory, Virtualization, and Operating Systems - Familiarity with O365 configuration and administration - Excellent interpersonal and communication skills - Strong time management, decision-making, and organization skills - Ability to work well in a team and promote cooperation - Proficiency in creating and maintaining technical knowledge base articles - Experience with ITIL framework and cloud technologies - Willingness to learn new skills and technologies - Availability for travel to company events or training as needed - Experience with Camstar / Opcenter transactions, modeling, and troubleshooting - Experience supporting Opcenter (Camstar) products and familiarity with Medical Device or Regulated Industry Additional Company Details: Connected Manufacturing is committed to fostering an inclusive and welcoming environment for all employees. We prioritize kindness, empathy, and respect in all our interactions, whether with colleagues, clients, or global communities. Please note that while this job description outlines the fundamental duties and requirements of the Front Line Support (FLS) Engine