Technical Support Engineer- CRM

Responsibilities: Identifying customers requirements and onboarding customers with our no-code software. Integration with 3rd party software using our no code API & Webhook builders/ Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features. Develop and sustain strong customer relationships to enhance satisfaction. Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business Provided technical support and guidance on software features and functionalities. Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience. Minimise the Churn ratio by providing high-quality customer support and experience Qualifications: Bachelors degree in IT, Computer Science. Strong logical reasoning skills with the attitude to get this done Basic understanding of any programming language Strong background in software project management. Excellent communication, negotiation, and presentation skills. Ability to manage multiple SaaS product lines and customer segments. Should be a proactive communicator .