Sr. Endpoint Support (Desktop) Engineer (remote CST timezone)

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Senior Endpoint Support (Desktop) Engineer . This is a long-term contract position with benefits.

This role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians.

Responsibilities

• Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.

• Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.

• Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.

• Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.

• Manage endpoint provisioning, configuration, deployment, and lifecycle management.

• Assist with endpoint security, device compliance, software deployments, and policy management.

• Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues.

• Document technical solutions, standard operating procedures, and best practices.

• Min

• Max

Qualifications

• 5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.

• Experience supporting enterprise Microsoft Windows environments.

• Strong knowledge of:

• Microsoft 365 (O365)

• Active Directory

• Microsoft Intune

• Windows Autopilot

• Endpoint Management

• Experience troubleshooting complex desktop, hardware, software, and endpoint issues.

• Excellent customer service, communication, and interpersonal skills.

• Experience mentoring or supporting junior technicians and acting as an escalation resource.

• Ability to work independently in a remote environment while supporting Central Time business hours.