AMS Application Managed Support L2

AMS Application Managed Support L2 Roles and Responsibility Functional Consultation and User training. Handle Level 2 tickets (Incident, Problem, Change and Request) depending on the issue reported Coordinate with other teams/vendors during implementation, deployments, upgrades etc. Functional troubleshooting Key Technical Skills Data Correction using SQL scriptsExtracting reports using SQLAbility to write queries, joins and subqueriesPreferably PostgreSQL, Experience in Oracle DB is also fineHandle Priority 1 issues (Major Incident Management)Act as point of contact for all issues impacting the Service (to customer/vendors/other teams)Process Adherence and Continuous Improvements.Required skills:- Good Communication skills (spoken and written)Excellent understanding of Service OperationsLogical and process oriented mindsetITIL KnowledgeAbility to adapt and learn quicklyExcellent coordination and stakeholder management skillsExperience using BMC remedyGood to have (but not a must):-Knowledge on Project ManagementBasic knowledge of data warehousing, business intelligence, ETL conceptsJava Scripting .