Dialer Manager

Role Overview: You will be a full-time, on-site Vicidial Administrator located in Kanpur, responsible for managing the administration and maintenance of the Vicidial dialer system. Your key responsibilities will include system setup, configuration, troubleshooting technical issues, ensuring system functionality, and network monitoring. Collaboration with technical teams and providing support for an optimized call center experience are also crucial aspects of your role. Key Responsibilities: - Manage the full administration and maintenance of the Vicidial dialer system - Setup and configure the Vicidial system - Troubleshoot technical issues related to the dialer system - Ensure the functionality of the system - Monitor the network - Collaborate with technical teams - Provide support to optimize the call center experience Qualification Required: - Proficiency in System Administration for managing and configuring Vicidial systems - Strong Troubleshooting and Technical Support skills for resolving dialer-related and system issues - Experience in Network Administration and managing IT infrastructure efficiently - Solid background in Information Technology and familiarity with VoIP systems - Ability to work collaboratively with technical teams and provide proactive system support - Bachelor's degree in Information Technology, Computer Science, or a related field is preferred - Experience in contact center operations or similar roles is a plus - Strong problem-solving skills and ability to work under pressure Role Overview: You will be a full-time, on-site Vicidial Administrator located in Kanpur, responsible for managing the administration and maintenance of the Vicidial dialer system. Your key responsibilities will include system setup, configuration, troubleshooting technical issues, ensuring system functionality, and network monitoring. Collaboration with technical teams and providing support for an optimized call center experience are also crucial aspects of your role. Key Responsibilities: - Manage the full administration and maintenance of the Vicidial dialer system - Setup and configure the Vicidial system - Troubleshoot technical issues related to the dialer system - Ensure the functionality of the system - Monitor the network - Collaborate with technical teams - Provide support to optimize the call center experience Qualification Required: - Proficiency in System Administration for managing and configuring Vicidial systems - Strong Troubleshooting and Technical Support skills for resolving dialer-related and system issues - Experience in Network Administration and managing IT infrastructure efficiently - Solid background in Information Technology and familiarity with VoIP systems - Ability to work collaboratively with technical teams and provide proactive system support - Bachelor's degree in Information Technology, Computer Science, or a related field is preferred - Experience in contact center operations or similar roles is a plus - Strong problem-solving skills and ability to work under pressure