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Job Location: Current Delhi Role Overview We are seeking a Technical Consultant (Subject Matter Expert) with extensive hands-on experience in the call center domain, specifically in Cisco UCCE design, delivery, and migrations. The ideal candidate will have a solid background in implementing and managing contact center technologies and integrations, coupled with dynamic communication and leadership skills. Key Responsibilities Lead migration projects from Cisco UCCE 12.x to higher versions. Develop, deploy, and maintain solutions in Cisco UCCE/UCCX 12.x product suite, including IVR, CVP, ICM, and CTI applications. Design and maintain call routing scripts, historical reports, and manage Admin Workstation (AW), IVR, and Cisco CTIOS systems. Perform CTI integration with CRM platforms, including outbound list and campaign management. Manage complex call center deployments with multi-channel environments (voice, video, chatbots). Collaborate on projects with other call center vendors such as Genesys, Calabrio 11.5, and AWS Connect. Ensure seamless technical support and knowledge-sharing within the team. Technical Expertise Mandatory: 3 4 years of hands-on experience with Cisco UCCE/UCCX 12.x. Proven expertise in UCCE migration projects. Solid understanding of IVR, CVP, ICM, CTI applications, and campaign management. Preferred: Experience with other call center vendors (Genesys, Calabrio, AWS Connect). Knowledge of Robotic Process Automation (RPA) and AI-powered customer engagement solutions. Educational Background Bachelor s degree in Computer Science, Engineering, or a related field. Soft Skills Strong communication and interpersonal skills. Proactive, self-motivated, and capable of handling agile environments. Effective team player with the ability to lead and guide others. Other Requirements Location: Delhi. Travel: Frequent travel to Kuala Lumpur, Malaysia is required. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. Job Location: Current Delhi Role Overview We are seeking a Technical Consultant (Subject Matter Expert) with extensive hands-on experience in the call center domain, specifically in Cisco UCCE design, delivery, and migrations. The ideal candidate will have a solid background in implementing and managing contact center technologies and integrations, coupled with dynamic communication and leadership skills. Key Responsibilities Lead migration projects from Cisco UCCE 12.x to higher versions. Develop, deploy, and maintain solutions in Cisco UCCE/UCCX 12.x product suite, including IVR, CVP, ICM, and CTI applications. Design and maintain call routing scripts, historical reports, and manage Admin Workstation (AW), IVR, and Cisco CTIOS systems. Perform CTI integration with CRM platforms, including outbound list and campaign management. Manage complex call center deployments with multi-channel environments (voice, video, chatbots). Collaborate on projects with other call center vendors such as Genesys, Calabrio 11.5, and AWS Connect. Ensure seamless technical support and knowledge-sharing within the team. Technical Expertise Mandatory: 3 4 years of hands-on experience with Cisco UCCE/UCCX 12.x. Proven expertise in UCCE migration projects. Solid understanding of IVR, CVP, ICM, CTI applications, and campaign management. Preferred: Experience with other call center vendors (Genesys, Calabrio, AWS Connect). Knowledge of Robotic Process Automation (RPA) and AI-powered customer engagement solutions. Educational Background Bachelor s degree in Computer Science, Engineering, or a related field. Soft Skills Strong communication and interpersonal skills. Proactive, self-motivated, and capable of handling agile environments. Effective team player with the ability to lead and guide others. Other Requirements Location: Delhi. Travel: Frequent travel to Kuala Lumpur, Malaysia is required. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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