IBM Power i Operations Engineer

Practice/Department: Managed Services

Position Title: IBM Power i Operations Engineer

Position Location: Pune

Reports to: Director, Managed Services Operations

Job Summary:

The IBM Power i Operations Engineer is responsible for the day-to-day operational management, monitoring, and support of IBM i (iSeries) environments within Pellera’s Managed Infrastructure Services portfolio. This role operates in a 24x7x365 managed services delivery model and is accountable for maintaining system stability, performance, availability, and adherence to customer SLAs.

The engineer will execute operational tasks including event monitoring, incident resolution, backup and recovery, patching, and replication management (e.g., MIMIX, QEDD), while integrating fully with customer ticketing systems, escalation processes, and service delivery frameworks.

Essential Functions:

Provide 24x7x365 operational support for IBM Power i systems

Work in ticketing system to accept and resolve customer IBM i Operational tickets

Experience with using monitoring or automation tools like Halcyon

Monitor system health, performance, and availability

Execute incident management and troubleshooting activities

Perform event management and service request fulfillment

Administer backup and recovery operations

Monitor PTF update progress

Manage Job Scheduler and Job Queue Tasks

Monitor and respond to system message queues

Support HA/DR replication tools such as MIMIX, Itera, and QED

Participate in DR testing exercises

Integrate with customer ticketing systems and service desks

Document operational procedures and runbooks

Create work instructions for future team use

MIMIX, Itera, and/or QEDD administrative experience

Required Skills/Abilities/Competencies

IBM i (iSeries / OS/400) experience

HA/DR technologies (MIMIX, QEDD)

IBM i Access client Solutions experience

IBM i BRMS experience including physical and virtual tape libraries

Strong verbal and written communication skills in English, with the ability to clearly document issues and communicate with technical and non-technical users

ITIL process knowledge

Strong troubleshooting skills

Ability to work in 24x7 environments

Education and Experience:

3–7+ years IBM Power i experience

Managed services experience preferred

Degree in IT or equivalent experience

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.