Source description
About the role
Requirements: 2+ years of technical support / product support / software support experience (preferably SaaS).Experience with customer-facing application support.Hands-on knowledge of SSO, access management, SaaS, cloud computing, FTP, SMTP, and HTML.Experience working with ticketing/CRM tools (Salesforce preferred).Strong troubleshooting and analytical skills.Excellent written and verbal communication skills. .
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