Senior Global Portal (Cornerstone Suite) Experience Analyst

We're looking for a Senior Global Portal (Cornerstone Suite) Experience Analyst This role is Office Based, Pune Office Senior Global Portal Experience Analyst (Cornerstone Suite Experience Required) | Pune, Mumbai, or Hyderabad At Cornerstone, we are dedicated to enhancing the global experience of our Solution Consultants (SCs) and helping our Sales organization by providing them with robust baseline demo portals, seamless support for shared demo instances, and by managing projects that directly benefit our sales organization and mainly the Solution Consulting community. Our GPE Team plays a vital role in empowering our SCs and other teams that use demo portals and ensuring that they can deliver top-notch presentations to our clients. We are looking for a dynamic and motivated Analyst to join us in this exciting journey. Position Overview: As a Senior Global Portal Experience Analyst, you will serve as a strategic technical leader within the Global Presales Enablement (GPE) team, owning the evolution and excellence of Cornerstones demo portal ecosystem. You will combine deep technical expertise with a forward-thinking approach to AI adoption, driving meaningful improvements in how Solution Consultants and sales teams worldwide demonstrate the power of Cornerstones platform. Reporting to the GPE Manager, you will operate with a high degree of autonomy owning complex initiatives end-to-end, mentoring peers, influencing cross-functional strategy, and setting the standard for quality, innovation, and enablement excellence across the organization In This Role You Will Demo Portal Development & Optimization: Contribute to the strategic roadmap for Cornerstones baseline demo portals, ensuring they continuously reflect the latest product capabilities, go-to-market priorities, and real-world sales scenarios. Define and drive the long-term vision for portal architecture, content governance, and user experience moving beyond maintenance to proactive innovation. Identify, evaluate, and implement emerging technologies (including AI-powered tools) to automate workflows, accelerate portal updates, and elevate SC productivity. Serve as the internal subject matter expert on demo portal best practices, setting standards adopted across the GPE team. Technical Support & AI-enhanced Troubleshooting: Provide expert-level escalation support for shared demo instances and Demo environments, resolving complex issues with speed and precision. Lead the design and enforcement of efficient ticket management practices across ServiceNow or equivalent platforms. Apply AI-assisted diagnostic techniques to accelerate root-cause analysis and reduce mean time to resolution. Act as the technical escalation point for the broader GPE team, sharing knowledge and building team capability through structured guidance. Project Management & Process Improvement: Lead high-impact, cross-functional projects that deliver measurable improvements to demo assets, SC workflows, and sales enablement outcomes. Define project scope, align stakeholders, manage timelines, and drive delivery with a proactive, results-first mindset. Translate complex business requirements into actionable technical solutions, prioritizing ruthlessly based on organizational impact. Contribute to the GPE strategic planning process, influencing team roadmaps and resource allocation decisions. Data-driven Quality Assurance: Drive a culture of iterative improvement identifying systemic issues and championing scalable solutions rather than one-off fixes. Define and track KPIs for demo portal health, SC adoption, and enablement effectiveness, reporting insights to GPE leadership. Documentation & Training: Develop best practice guides, training materials, and reference documentation that empower SCs to maximize the value of GPE tooling. Champion knowledge-sharing across the global GPE function, ensuring institutional knowledge is captured, maintained, and accessible. Cross-functional Collaboration: Build and maintain influential relationships with Solution Consulting, Global Customer Success (GCS), Product Management, Engineering, and senior leadership stakeholders worldwide. Represent GPE in cross-functional forums, acting as the voice of the presales demo ecosystem and advocating for investments that accelerate revenue impact. Stay ahead of trends in sales technology, AI-driven enablement, and digital experience design, bringing strategic recommendations to GPE leadership proactively You Have Got What it takes if you Have Bachelors degree in a relevant field (e.g., Business, IT, Computer Science) or equivalent experience. Proven experience with Cornerstone products and related certifications (3+ years). Strong familiarity with ServiceNow or equivalent ticketing and support systems. Solid project management skills with a proactive, results-oriented mindset. Expertise in troubleshooting, enhanced by familiarity wit