Technical Support Specialist / Help Desk Analyst

Company Description Corporate News Den Africa is a growing media and information services organization focused on delivering timely, reliable, and relevant news and corporate updates. The company aims to leverage digital platforms and technology to provide accessible content to audiences across regions. Team members collaborate in a fast-paced environment that values accuracy, responsiveness, and strong technical capability. Joining Corporate News Den Africa offers opportunities to support essential operations and contribute to the efficiency and reliability of its information services. Role Description This is a full-time, on-site role based in Patna for a Technical Support Specialist / Help Desk Analyst. The individual in this role will provide first-line technical support for desktop computers, peripherals, and basic network connectivity issues, ensuring minimal downtime for users. Day-to-day responsibilities include responding to support tickets, troubleshooting hardware and software problems, installing and configuring systems, and escalating complex issues when necessary. The role involves working closely with internal stakeholders to deliver timely customer support, document solutions, and maintain an organized help desk environment. The specialist will also assist with routine maintenance, updates, and user training to improve the overall technology experience. Qualifications Candidates should possess strong Technical Support and Help Desk Support skills to diagnose and resolve user issues efficiently.Candidates should possess solid Analytical Skills to troubleshoot problems, identify root causes, and recommend effective solutions.Candidates should possess hands-on experience with Desktop Computers, including installation, configuration, and basic hardware and software maintenance.Candidates should possess Customer Support capabilities, demonstrating patience, clear communication, and a service-oriented mindset.Relevant knowledge of operating systems (Windows, Linux or macOS), office productivity tools, and basic networking concepts.Ability to document incidents, maintain records, and follow established support procedures and security guidelines.Strong verbal and written communication skills and the ability to work collaboratively in an on-site team environment.A diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience; relevant certifications (e.g., CompTIA A+, ITIL) are an advantage. .