Technical Support Specialist/Project Coordinator

Job Title : Technical Support Specialist/Project Coordinator Experience: 1-2 years Education: BCA or B. Sc. (Computer Science) Job Summary: We are looking for a proactive and technically inclined Technical Support Specialist/Project Coordinator to act as a bridge between clients and the internal technical team. The ideal candidate will understand client requirements, provide basic technical support, coordinate project delivery, and ensure high client satisfaction. Key Responsibilities: Act as the primary point of contact for assigned clients Understand client requirements and translate them into technical tasks Coordinate with development, testing, and support teams Provide first-level technical support and issue tracking Monitor project timelines and deliverables Prepare reports, documentation, and client updates Assist clients during onboarding and product implementation Ensure timely resolution of client queries and escalations Maintain strong client relationships and ensure customer satisfaction Required Skills: Basic understanding of software development and web technologies (HTML, CSS, JavaScript, APIs, Asp.Net Webforms, databases basic level) Good communication and presentation skills Ability to explain technical concepts in simple terms Basic knowledge of SQL and troubleshooting Strong coordination and multitasking abilities Provide a demo to clients for the product Preferred Skills: Exposure to .NET Experience in client handling or technical support roles Understanding of hosting basics Knowledge of email services, APIs, or integrations Communication Language: English Job Types: Full-time, Permanent Compensation: 360,000.00 - 500,000.00 per year Benefits: Health insurance Leave encashment Paid time off Work Location: In person Job Title : Technical Support Specialist/Project Coordinator Experience: 1-2 years Education: BCA or B. Sc. (Computer Science) Job Summary: We are looking for a proactive and technically inclined Technical Support Specialist/Project Coordinator to act as a bridge between clients and the internal technical team. The ideal candidate will understand client requirements, provide basic technical support, coordinate project delivery, and ensure high client satisfaction. Key Responsibilities: Act as the primary point of contact for assigned clients Understand client requirements and translate them into technical tasks Coordinate with development, testing, and support teams Provide first-level technical support and issue tracking Monitor project timelines and deliverables Prepare reports, documentation, and client updates Assist clients during onboarding and product implementation Ensure timely resolution of client queries and escalations Maintain strong client relationships and ensure customer satisfaction Required Skills: Basic understanding of software development and web technologies (HTML, CSS, JavaScript, APIs, Asp.Net Webforms, databases basic level) Good communication and presentation skills Ability to explain technical concepts in simple terms Basic knowledge of SQL and troubleshooting Strong coordination and multitasking abilities Provide a demo to clients for the product Preferred Skills: Exposure to .NET Experience in client handling or technical support roles Understanding of hosting basics Knowledge of email services, APIs, or integrations Communication Language: English Job Types: Full-time, Permanent Compensation: 360,000.00 - 500,000.00 per year Benefits: Health insurance Leave encashment Paid time off Work Location: In person