IT Support Help Desk lead

Job Title: IT Support Lead (Helpdesk + L1 Network Engineer + Vendor Coordinator) Location: Gurgaon Experience Required: 5-8 years (Minimum-5) Job Summary We are seeking a dynamic and versatile IT professional who can handle a mix of responsibilities across IT helpdesk support, L1 network troubleshooting, and vendor coordination. The ideal candidate should be technically competent, customer-service oriented, and organized with strong communication skills. Key Responsibilities IT Helpdesk Support (60%) Provide first-level technical support for desktops, laptops, printers, and software applications. Handle ticketing system and respond to support requests (Windows/MacOS). Troubleshoot issues related to MS Office 365, Outlook, Teams, and common business applications. Manage user onboarding/offboarding including account creation, access control, and asset assignment. Install and configure systems and applications based on company policies. L1 Network Engineer (25%) Monitor and troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN). Assist in basic firewall/router/modem configuration and health checks. Escalate complex network issues to L2/L3 or external service providers as required. Support IP telephony and video conferencing systems. Maintain logs and ensure uptime of basic infrastructure. Vendor Coordination (15%) Act as point of contact for IT vendors (hardware suppliers, ISPs, AMC providers). Track and manage IT inventory, warranties, and AMC contracts. Coordinate service requests, quotes, and follow-ups for timely delivery and support. Assist in IT procurement processes and maintain asset registers. Qualifications Bachelor's degree in IT/Computer Science or equivalent diploma. Industry certifications preferred: CompTIA A+ / Network+ / ITIL Foundation / CCNA (basic). Proven experience in Helpdesk/Support and basic network troubleshooting. Experience using ticketing tools like Freshservice, ServiceNow, or Zoho Desk. Knowledge of Office 365 administration, Active Directory, VPN, and endpoint protection EDR , DLP , Web Proxy Skills Excellent problem-solving and multitasking skills. Strong communication and interpersonal abilities. Vendor management and basic procurement understanding. Ability to document SOPs and maintain service logs. Employment Type: Full-time Shift Timing: Day Shift (Monday to Friday) Skills: ms office,outlook,vendor coordination,firewall,router configuration,troubleshooting