Junior Intern Account Manager

As a Junior/Intern Account Manager at CrelioHealth, you will play a crucial role in transitioning from the bench into health-tech by focusing on learning the Crelio LIS platform and assisting with client setups. Your main responsibilities will include: - Coordinating customer onboarding configurations to ensure new labs are set up according to operational requirements. - Assisting with basic LIS training for laboratory staff and client administrators. - Providing low-level software support and managing initial troubleshooting queues. - Acting as a key coordinator between the clinical client and Crelio's internal technical engineering teams to resolve issues efficiently. - Documenting customer feedback and feature requests to help improve the software lifecycle. To be successful in this role, the following qualifications are required: - Formal laboratory training or hands-on clinical lab experience (e.g. MT MLT Lab Assistant or a degree in Life Sciences/Biomedical fields). Preferred qualifications include prior exposure to using a Laboratory Information System (LIS) in a professional or educational setting, as well as strong communication skills. This position is fully remote, with West Coast residency preferred. Regarding compensation and promotion timeline, during the first 13 months (Hourly/Intern Phase), you can expect to earn between $25.00 to $32.00 per hour, focusing on structured onboarding and system training. After this phase, the full-time base salary range is between $65,000 to $75,000 per year, triggered upon graduation to independent queue management. On-Target Earnings (OTE) range between $72,000 to $85,000 per year, including a 10% to 15% variable bonus based on onboarding milestones. Additionally, there are performance reviews at month 6 and month 12, with potential salary increases or adjustments based on performance and milestones. About CrelioHealth: CrelioHealth is a fast-growing health-tech product company that delivers cloud-based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. They are dedicated to building scalable systems that power modern healthcare operations. As a Junior/Intern Account Manager at CrelioHealth, you will play a crucial role in transitioning from the bench into health-tech by focusing on learning the Crelio LIS platform and assisting with client setups. Your main responsibilities will include: - Coordinating customer onboarding configurations to ensure new labs are set up according to operational requirements. - Assisting with basic LIS training for laboratory staff and client administrators. - Providing low-level software support and managing initial troubleshooting queues. - Acting as a key coordinator between the clinical client and Crelio's internal technical engineering teams to resolve issues efficiently. - Documenting customer feedback and feature requests to help improve the software lifecycle. To be successful in this role, the following qualifications are required: - Formal laboratory training or hands-on clinical lab experience (e.g. MT MLT Lab Assistant or a degree in Life Sciences/Biomedical fields). Preferred qualifications include prior exposure to using a Laboratory Information System (LIS) in a professional or educational setting, as well as strong communication skills. This position is fully remote, with West Coast residency preferred. Regarding compensation and promotion timeline, during the first 13 months (Hourly/Intern Phase), you can expect to earn between $25.00 to $32.00 per hour, focusing on structured onboarding and system training. After this phase, the full-time base salary range is between $65,000 to $75,000 per year, triggered upon graduation to independent queue management. On-Target Earnings (OTE) range between $72,000 to $85,000 per year, including a 10% to 15% variable bonus based on onboarding milestones. Additionally, there are performance reviews at month 6 and month 12, with potential salary increases or adjustments based on performance and milestones. About CrelioHealth: CrelioHealth is a fast-growing health-tech product company that delivers cloud-based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. They are dedicated to building scalable systems that power modern healthcare operations.