System Engineer (Application Support) - 4+ Years - Mumbai

We are hiring for a role that blends 30% technical troubleshooting with 70% coordination and stakeholder communication, focused on managing restoration drill activities. If you enjoy being the bridge between technical teams and business stakeholders while handling customer escalations with empathy and professionalism, this could be the right fit for you. Location -Mumbai Your Future Employer -A reputed organization providing IT application and production support services to leading BFSI clients, known for its strong focus on process excellence, customer experience, and technical service delivery. The organization offers a collaborative environment where technical expertise meets client-facing responsibility. Responsibilities - Handle end-to-end restoration drill activities. Coordinate with cross-functional and technical teams via calls, meetings, and emails to plan and execute drills Provide customer support over calls and meetings; empathize with, pacify, and handle irate customers professionally Troubleshoot base OS issues across Windows and Linux environments Support and resolve issues related to Outlook, Teams, Citrix, VDI, VPN, and security applications over remote support Work with Oracle/SQL databases for query support and issue resolution Route calls and tickets to appropriate teams/domains for resolution Escalate critical issues to management/supervisors in a timely manner Document all interactions per SOPs; create new SOPs for emerging issues Maintain call logs, drill reports, and identify recurring trends for management review Requirements - 4- 6 years of experience in Application Support / Production Support, preferably in BFSI Excellent verbal and written communication and coordination skills Good working knowledge of Windows and Linux environments Good knowledge of Oracle/SQL Database Proficient in MS Excel Ability to manage irate customers with patience and professionalism Willingness to work in a role that is majority coordination-driven (calls/meetings/emails) with a technical backbone Eagerness to learn new technologies and adapt to evolving support requirements What is in it for you - Opportunity to work with a leading banking client on high-visibility restoration and continuity initiatives Exposure to both technical troubleshooting and senior stakeholder coordination A role that builds strong cross-functional communication and leadership skills Stable, growth-oriented environment within the BFSI support ecosystem Reach Us -If you think this role is aligned with your career, kindly write to me along with your updated CV at preeti.sharma@crescendogroup.in for a confidential discussion on the role. Disclaimer -Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note -We receive many applications daily, so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us within 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Global's name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Keywords - Crescendo Global, Application Support, Production Support, Restoration Drill, Windows, Linux, Oracle, SQL, Customer Support, Coordination, BFSI, Remote Support, Citrix, VPN, VDI We are hiring for a role that blends 30% technical troubleshooting with 70% coordination and stakeholder communication, focused on managing restoration drill activities. If you enjoy being the bridge between technical teams and business stakeholders while handling customer escalations with empathy and professionalism, this could be the right fit for you. Location -Mumbai Your Future Employer -A reputed organization providing IT application and production support services to leading BFSI clients, known for its strong focus on process excellence, customer experience, and technical service delivery. The organization offers a collaborative environment where technical expertise meets client-facing responsibility. Responsibilities - Handle end-to-end restoration drill activities. Coordinate with cross-functional and technical teams via calls, meetings, and emails to plan and execute drills Provide customer support over calls and meetings; empathize with, pacify, and handle irate customers professionally Troubleshoot base OS issues across Windows and Linux environments Support and resolve issues related to Outlook, Teams, Citrix, VDI, VPN, and security applications over remote support Work with Oracle/SQL databases for query support and issue resolution Route ca