Senior Service Delivery Manager

As a Service Delivery Manager in Cloud Service Delivery, your role will involve leading and managing 24x7 L1/L2/L3 cloud support teams to ensure high service quality and SLA adherence. You will be responsible for building and maintaining strong client relationships through effective stakeholder management. Additionally, you will drive service delivery utilizing ITSM frameworks and Agile-based task tracking, ensuring smooth incident management, root cause analysis, and timely resolution of critical issues. Your expertise will be crucial in leading continuous service improvement initiatives and customer onboarding processes. Key Responsibilities: - Lead and manage 24x7 L1/L2/L3 cloud support teams ensuring high service quality and SLA adherence - Build and maintain strong client relationships with effective stakeholder management - Drive service delivery through ITSM frameworks and Agile-based task tracking - Ensure smooth incident management, root cause analysis, and timely resolution of critical issues - Lead continuous service improvement initiatives and customer onboarding processes Qualifications Required: - 812 years of experience in cloud service delivery or customer success roles - Strong understanding of cloud platforms (AWS/Azure) and infrastructure services - Experience in ITSM frameworks (ITIL) and tools like ServiceNow, Remedy, or Freshdesk - Proven experience managing global clients and 24x7 support operations - Strong communication, stakeholder management, and problem-solving skills In addition to the outlined responsibilities and qualifications, this role offers you the opportunity to lead large-scale cloud service delivery operations, gain exposure to global clients and complex cloud environments, work in a high-growth, technology-driven ecosystem, and experience strong career progression in cloud and customer success leadership roles. Please note that only shortlisted candidates will be contacted due to the high volume of applications. Thank you for your patience and understanding. As a Service Delivery Manager in Cloud Service Delivery, your role will involve leading and managing 24x7 L1/L2/L3 cloud support teams to ensure high service quality and SLA adherence. You will be responsible for building and maintaining strong client relationships through effective stakeholder management. Additionally, you will drive service delivery utilizing ITSM frameworks and Agile-based task tracking, ensuring smooth incident management, root cause analysis, and timely resolution of critical issues. Your expertise will be crucial in leading continuous service improvement initiatives and customer onboarding processes. Key Responsibilities: - Lead and manage 24x7 L1/L2/L3 cloud support teams ensuring high service quality and SLA adherence - Build and maintain strong client relationships with effective stakeholder management - Drive service delivery through ITSM frameworks and Agile-based task tracking - Ensure smooth incident management, root cause analysis, and timely resolution of critical issues - Lead continuous service improvement initiatives and customer onboarding processes Qualifications Required: - 812 years of experience in cloud service delivery or customer success roles - Strong understanding of cloud platforms (AWS/Azure) and infrastructure services - Experience in ITSM frameworks (ITIL) and tools like ServiceNow, Remedy, or Freshdesk - Proven experience managing global clients and 24x7 support operations - Strong communication, stakeholder management, and problem-solving skills In addition to the outlined responsibilities and qualifications, this role offers you the opportunity to lead large-scale cloud service delivery operations, gain exposure to global clients and complex cloud environments, work in a high-growth, technology-driven ecosystem, and experience strong career progression in cloud and customer success leadership roles. Please note that only shortlisted candidates will be contacted due to the high volume of applications. Thank you for your patience and understanding.