Lead Software Engineer

Job Title: Lead Software Engineer

Department: Engineering

Reports to: Director, Engineering

Location: Bangalore, India

JOB SUMMARY

At Crisis24, the Lead Software Engineer designs, builds, and operates backend services powering our global mass notification platform. This role combines hands-on development with technical leadership and production ownership, focusing on delivering reliable, scalable, and high-performance distributed systems on AWS.

You will collaborate with engineering, QA, product, and support teams to deliver high-impact features while driving best practices in system design, development, and operations.

Responsibilities

• Design and develop scalable backend services for mass notification and mobile platforms

• Build and operate cloud-native microservices on AWS using containerized architectures

• Own service reliability, observability, and performance, including monitoring and optimization

• Define and evolve REST APIs and service contracts using OpenAPI specifications

• Troubleshoot and resolve complex production issues with strong root cause analysis

• Drive testing strategy across unit, integration, and performance testing

• Collaborate with product, QA, and support teams to deliver high-quality features

• Mentor engineers through code reviews, design discussions, and knowledge sharing

• Contribute to CI/CD pipelines and improve development workflows through automation

• Enforce secure coding practices and system design standards

• Participate in on-call rotations and incident response

• Continuously improve systems through modern engineering practices, including AI-assisted development workflows

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.

• 7+ years of experience developing applications using .NET Core and REST APIs.

• Java / Spring and Golang (beneficial for broader mass notification ecosystem).

• Hands-on experience with queuing mechanisms such as Kafka and AWS SQS.

• Solid experience with both SQL and NoSQL databases (PostgreSQL, MS SQL, Cassandra, or equivalent).

• Strong understanding of coding standards, design patterns, and unit testing practices.

• Proven experience building REST APIs in containerized, distributed systems.

• OpenAPI/Swagger specification and lifecycle documentation.

• Hands-on experience with AWS cloud services and containerization using Docker.

• Practical experience with Kubernetes for container orchestration.

• Experience implementing AI-assisted development workflows (Copilot, agentic development patterns)

• Experience with test automation using Mocha or similar frameworks.

• DataDog or similar tools for observability, alerting, and troubleshooting.

• Demonstrated ability to implement and maintain CI/CD pipelines and DevOps best practices.

• Strong knowledge of software architecture principles including microservices, SOLID, and DDD.

• Knowledge of secure coding practices and application of security principles.

• Familiarity with Agile/Scrum development methodologies.

• Excellent problem-solving, analytical, and communication skills.