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About the role
As a hands-on and customer-centric Product Manager, you will lead the development and optimization of Digital Onboarding and Account Opening experiences. Your role will involve delivering seamless, compliant, and high-conversion onboarding journeys for various customer profiles through mobile and web platforms. This includes savings accounts, current accounts, Fixed Deposits, and Retail Assets using Assisted, DIY, and APIs for partnership integration. - Define product vision and roadmap for digital onboarding and account journeys, encompassing savings, current, NRI, FD, Retail Assets, etc. - Benchmark with best practices in Indian and global digital banking. - Identify automation opportunities such as Video KYC, Aadhaar XML, DigiLocker, GSTN, MCA. - Map end-to-end customer journeys across mobile and web platforms. - Continuously optimize UX to reduce drop-offs and expedite onboarding. - Conduct user research, feedback analysis, and A/B testing. - Translate business requirements into clear PRDs/user stories. - Collaborate with engineering, design, and QA teams to ensure timely delivery. - Own backlog grooming, sprint planning, and release management. - Work closely with Legal, Risk, and Compliance teams to adhere to RBI and UIDAI/KYC norms. - Manage relationships with onboarding tech vendors like eKYC, PAN validation, NSDL, UIDAI, etc. Qualifications: - Minimum 8 years of experience - Maximum 10 years of experience As a hands-on and customer-centric Product Manager, you will lead the development and optimization of Digital Onboarding and Account Opening experiences. Your role will involve delivering seamless, compliant, and high-conversion onboarding journeys for various customer profiles through mobile and web platforms. This includes savings accounts, current accounts, Fixed Deposits, and Retail Assets using Assisted, DIY, and APIs for partnership integration. - Define product vision and roadmap for digital onboarding and account journeys, encompassing savings, current, NRI, FD, Retail Assets, etc. - Benchmark with best practices in Indian and global digital banking. - Identify automation opportunities such as Video KYC, Aadhaar XML, DigiLocker, GSTN, MCA. - Map end-to-end customer journeys across mobile and web platforms. - Continuously optimize UX to reduce drop-offs and expedite onboarding. - Conduct user research, feedback analysis, and A/B testing. - Translate business requirements into clear PRDs/user stories. - Collaborate with engineering, design, and QA teams to ensure timely delivery. - Own backlog grooming, sprint planning, and release management. - Work closely with Legal, Risk, and Compliance teams to adhere to RBI and UIDAI/KYC norms. - Manage relationships with onboarding tech vendors like eKYC, PAN validation, NSDL, UIDAI, etc. Qualifications: - Minimum 8 years of experience - Maximum 10 years of experience
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