Senior Genesys Cloud CX Developer

Senior Genesys Cloud CX Developer Genesys APIs, SDKs & Custom Integrations Chennai Hybrid Full-time Immediate Start Multiple Openings 3 days/week from office, 2 days remote Were hiring Senior Genesys Cloud CX Developers to design and build Genesys Cloud CX solutions for a leading global IT services company supporting a major global client overseas. This is a hands-on development role focused on Genesys Cloud CX APIs, Data Actions, SDK/API-based integrations, CRM connectivity, automation, and production-grade contact center customization. This is not a configuration, administration, or support-only position. Experience 4+ years of hands-on experience specifically on Genesys Cloud CX, not only legacy Engage or PureConnect, within a broader contact center/CX background. We are hiring experienced hands-on developers, mid-to-senior level Cloud CX depth matters more to us than total years of experience. What Youll Do Design, develop, and integrate solutions across Genesys Cloud CX, including Data Actions, API integrations, CRM connectivity, Architect flows, routing strategies, digital/bot journeys, and automation of contact center workflows. Senior hires will additionally own solutions end to end, including architecture decisions, integration design, production troubleshooting, and client-facing conversations. Core Skills Were Looking For Hands-on Genesys Cloud CX experience, not only PureConnect or EngageGenesys Cloud REST APIs, Data Actions, JSON, OAuth2, and external API integrationsCustom integrations with CRM or enterprise applications such as Salesforce, ServiceNow, or DynamicsCoding exposure using JavaScript, JSON, REST APIs, OAuth2, and API-driven workflowsGenesys Architect flow development including inbound, in-queue, outbound, bot/digital, and reusable flow modulesACD routing strategies including skills-based, priority, and predictive routingEvent-driven design and integration troubleshootingConversational bot experience, preferably with Genesys Dialog Engine / Bot Flows, NLU/NLP, intent/entity design, bot-to-agent handoff, or AI capabilities in botsProduction experience including live deployments, incident handling, and troubleshooting under loadStrong English communication and ability to work with client/stakeholder teams Nice to Have Genesys Cloud certification: Implementation, Developer, or ArchitectAWS Lambda or cloud integration experienceSIP, telephony, WebRTC, or AWS/cloud basicsInsurance / BFSI domain experienceIntegrations with Guidewire, payment gateways, or mainframesReporting, analytics, or speech analytics exposure No single person needs to tick every box. We are looking for genuine Genesys Cloud CX all-rounders with real depth across several of these areas. Candidates with only Genesys administration, monitoring, queue/user management, or support experience may not be suitable for this role. Senior Genesys Cloud CX Developer Genesys APIs, SDKs & Custom Integrations Chennai Hybrid Full-time Immediate Start Multiple Openings 3 days/week from office, 2 days remote Were hiring Senior Genesys Cloud CX Developers to design and build Genesys Cloud CX solutions for a leading global IT services company supporting a major global client overseas. This is a hands-on development role focused on Genesys Cloud CX APIs, Data Actions, SDK/API-based integrations, CRM connectivity, automation, and production-grade contact center customization. This is not a configuration, administration, or support-only position. Experience 4+ years of hands-on experience specifically on Genesys Cloud CX, not only legacy Engage or PureConnect, within a broader contact center/CX background. We are hiring experienced hands-on developers, mid-to-senior level Cloud CX depth matters more to us than total years of experience. What Youll Do Design, develop, and integrate solutions across Genesys Cloud CX, including Data Actions, API integrations, CRM connectivity, Architect flows, routing strategies, digital/bot journeys, and automation of contact center workflows. Senior hires will additionally own solutions end to end, including architecture decisions, integration design, production troubleshooting, and client-facing conversations. Core Skills Were Looking For Hands-on Genesys Cloud CX experience, not only PureConnect or EngageGenesys Cloud REST APIs, Data Actions, JSON, OAuth2, and external API integrationsCustom integrations with CRM or enterprise applications such as Salesforce, ServiceNow, or DynamicsCoding exposure using JavaScript, JSON, REST APIs, OAuth2, and API-driven workflowsGenesys Architect flow development including inbound, in-queue, outbound, bot/digital, and reusable flow modulesACD routing strategies including skills-based, priority, and predictive routingEvent-driven design and integration troubleshootingConversational bot experience, preferably with Genesys Dialog Engine / Bot Flows, NLU/NLP, intent/entity design, bot-to-agent hand