Technical Business Analyst (Development Background)

Greetings!

Hope you are doing well !

Position – Technical Business Analyst (Development Background)

Visas – USC , GC , GC- EAD and H1B

Duration – 6+ Months contract

Location – 100% Remote

Cuboid is looking for Technical Business Analyst (Development Background) Consultants for a 6+ month project located in Remote .

Job description

Responsibilities

• Must haves:

• 5+ years in a software development environment

• Ideally someone who comes from a dev background and has moved into a tech analyst or tech ba role

• Lucid Chart for design and flow tool

• Architecture understanding

• How to navigate and elicit technical requirements to ensure the blueprint is laid out appropriately for the team to implement

• Knowledge on how things fit together from a design standpoint

• Data analyst mindset –

• Key component to be able to report on

• Large, complex enterprise and project experience

• Nice to haves:

• AI/Conversational AI

• Healthcare (benefits/claims specifically)

Role/Project

Will partner with team in a number of ways

They will work closely with the conversation designers (creating conversation that the voice and chat bots will have with their members) – they take that convo and partner with technical BA to map out the logical flow of that conversation

building on the tech specs that developer and QA team members consume

leverage Lucid Chart as their conversation flow tool (similar to Visio)

they’re doing that translation – integration architects are handing off info from their back end systems

EX: building exp for members where they can call in and chat with an inquiry around their claims status – IA goes to identify APIs from back end system with this data to fulfill this experience that conversation designer has created (date of service, claim ID, all of that)

Once member asks for claim status – API transaction fires, goes to get the fields – tech ba works to slot data fields into that conversation experienced to the member based on their question

working with scrum teams to refine the features and user stories in partnership with product owners (applying BA but also very technical aspects of re-defining the stories) – partnering to ensure they have documented the technical details that are needed to implement any given user story or overall capability

Leveraging Tableau to view into their metrics – how is the bot doing, where are people falling out, how much value are we realizing